Front Desk Representative, PT

Position Title: Front Desk Representative

Department: Riley Hotel & Conference Center

Date Prepared: April 2022

FLSA Status: Hourly

Part Time

Standard of Christian Commitment

The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.

Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context.

Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment.

Job Summary:

This position acts as the first point of contact for clients, visitors, and guests. Being the prime interface between the hotel services, he or she will check in guests, provide information regarding the Riley Center, and answer questions of visitors. He or she will answer the phone for the Riley Center and transfer clients to proper departments within the Riley Center. He or she welcomes all visitors with a servant’s attitude. He or she will work 28 hours per week. Applicants should have a flexible schedule being able to work days, evenings, weekends, and holidays. This position will report directly to the Riley Center General Manager.

Essential Job Functions / Responsibilities

• Demonstrate a Spirit of Service—We are relationship focused and are here to serve with enthusiasm. We are driven to exceed expectations by listening, leading, solving problems, and over-delivering what we promise.
• Pursue Excellence—We passionately do all things to honor Christ and to demonstrate the utmost hospitality. Quality permeates all that we do.
• Act with Integrity—Our relationships are founded on honesty, trust, respect, and humility. Teamwork is punctuated by transparent communication and flexibility.
• Practice and Advance Stewardship—We preserve our property and resources and optimize profitability, acknowledging the sacrificial gifts from churches and ministry partners that undergird us.
• Interact with the guests by phone, in person, and by email to handle requests for accommodations
• Check the availability of accommodations and assigning rooms
• Collect detailed information while guests are registering
• Issue accommodation keys to guests
• Provide accurate billing information
• Settle guest payments at the time of check out
• Ensure overall guest satisfaction
• Welcome all visitors of the Riley Center and provide information regarding room locations, conference information, and SWBTS campus information
• Act as a liaison between the Riley Center General Manager, housekeeping, and other employees and the guest regarding requests
• Provide organization to the Front Desk area regarding records, guest information, and process for ease of access and reference
• Perform other related duties as assigned and specific to area of responsibility

Skills / Requirements

• Familiarity with Cloudbeds software is not required but preferred
• Hotel front desk experience not required but preferred
• Excellent verbal and written communication skills.
• Exhibit exemplary social sk