Manager, Client Service

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Job Details

Manager, Client Service (Brand)

Locations: (Hybrid) Chicago, IL, Detroit, MI, Norwalk, CT, New York, NY, Atlanta, GA or Atlanta, GA

Primary Objective

•    Delivery of high-quality/high-impact Brand insights and analytics solutions 

Scope of Role

•        Delivery of strategic brand insights & analytics projects, which include brand performance measurement and other strategic projects such as, market structures, consumer & demand segmentations, consumer journey mapping, brand stretch/extension, portfolio strategy, brand architecture, foundational brand assessment, brand positioning/refresh, etc. 

•        Responsible for ownership of specific phases or discrete work processes on projects

•        Responsible for execution of work products including questionnaires and reporting on medium-low complexity accounts, while supporting higher complexity projects

•        Actively participates in client design and questionnaire discussions 

•        Provides input into development of questionnaire, sample design and analytic plan

•        Provides support and guidance for 1-2 junior project team members on most projects

•        Serve as a go-to for new team members who have questions

•        Take ownership on building your own skills through training, asking questions, and supporting team members

•        Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building – can lead team through initial rounds of reporting and preliminary report

•        Manages timelines and quality of work products, working with internal departments and clients to achieve successful outcomes following solution and industry best practices

•        Identify and solve project issues as they arise

•        Perform in-depth quality checks at various stages of the research to ensure accuracy

•        Actively seeks opportunities to support proposal development.  Can customize proposals with guidance from senior team members

•        Optimize efficiency of delivery without sacrifice of quality. 

•        Challenges the status quo, looks for opportunities to improve, automate, streamline processes 

•        Building an understanding of our Brand capabilities, solutions, and analytic methods; working to build brand expertise. 

•        Embraces our culture, is active in other activities or workstreams outside of project work (e.g., attending/participating in ERG/Social Community meetings/activities/trainings)

•        Exhibits good critical thinking skills, can follow an analytic plan, and is comfortable sharing ideas

Essential Knowledge & Experience

•        2+ years of professional experience in similar capacity or MMR program graduate; market research experience preferred, with exposure to quantitative methodologies 

•        Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred

•        Proficient computer skills in Microsoft office tools and ability to master other needed business tools

(e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)

•        Strong detail-orientation with ability to manage multiple work streams and among multiple teams

•        Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving 

•        Natural curiosity, a can-do attitude, driven and ability to take initiative 

•        Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines

Essential Skills & Capabilities

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