RAIL SERVICES CONTROLLER

EDUCATION and/or EXPERIENCE 

Bachelor's degree in technical field plus three years of experience in public transportation, dispatch, or control center environment.  Two years of experience in supervision desired working in a union environment. Excellent verbal and written communications skills are required. Candidate must be able to perform appropriately in stressful and emergency situations.  Must be conscientious, demonstrate high degree of dependability, detailed oriented and possess high level organizational skills. In lieu of a degree, directly related experience may be substituted on a year-for-year basis. 

INTERVIEW SELECTION PROCESS: The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.

SUMMARY

Observes and analyzes computer generated displays, display board indications, and verbal report from train operators and key field supervisors to monitor, control, direct and supervise the status and movement of all trains on the mainline. Work is always characterized by high mental concentration and close supervision. Responsible for the adherence to schedules and proper train operations. Uses the MARTA Communications System (SCADA) to receive, document and report all station problems, equipment malfunctions and emergencies to appropriate personnel. Initiates immediate alternative methods of operation during abnormal conditions. May perform as a Superintendent of Control Center upon request. Has the authority to interpret and implement management policies or operating practices. Performs work that affects business operations to a substantial degree. Responsible for interpreting and implementing management policies regarding rail operating practices. 

This position has been identified as having responsibility for transit safety oversight at MARTA and is required to comply with the training requirements identified in the Authority’s Agency Safety Plan. Training requirements must be completed within 3 years of employment.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

1. Observes and analyzes computer generated displays, display board indications, and verbal report from train operators and key field supervisors to monitor, control, direct and supervise the status and movement of all trains on the mainline to ensure schedule adherence and proper train operations.  Performs constant visual monitoring of trains on video display monitors and communicates by radio and telephone with various personnel.

2. Closely monitors, directs, controls, and supervises the manual movement of all trains and non-revenue vehicles on the mainline. Responsible for knowing the status of all equipment monitoring on the mainline.  Monitors and coordinates work at all stations, main line maintenance and maintenance workers and other authorized personnel who enter the right-of-way.

3. Takes appropriate action on communication received from operators, inspectors, station agents and other personnel regarding emergencies, incidents, and malfunctions; dispatches appropriate personnel and equipment to correct possible service disruption or safety problems. Coordinates appropriate personnel and equipment to resolve breakdowns, safety issues and other service disruptions within the shortest possible time frame; communicates with management and senior management regarding these problems. 

4. Analyzes computer-generated information in conjunction with other system information for the purpose of anticipating changes in system operational requirements.

5. Receives and documents all reports of station problems and equipment malfunctions and notifies appropriate Maintenance personnel.

6. Has the authority to interpret and implement MARTA management policies, standard operating practices, and rules.

7. Performs other related duties as assigned.

CERTIFICATES, LICENSES, REGISTRATIONS 

This position requires annual recertification as a Rail Controller and Level III Wayside Access Certification.  This position requires Rail Controller training.  A six-month probationary period begins after successful completion of the Rail Controller training program.<