Customer Service Representative (CSR)

lue Horizons Development is a leading event fundraising firm committed to creating impactful experiences and raising significant funds for charitable causes. We pride ourselves on our exceptional customer service and our dedication to building strong relationships with our donors and partners.

Position Overview: We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. In this role, you will be the primary point of contact for our donors, sponsors, and supporters, ensuring a positive experience and fostering long-lasting relationships. Your goal will be to provide exceptional service and support, helping to build and maintain our community of supporters.

Key Responsibilities:

• Serve as the first point of contact for donors, sponsors, and the public, providing information and assistance via phone, email, and in-person interactions
• Handle inquiries, resolve issues, and provide information about our fundraising events, campaigns, and initiatives
• Maintain accurate and up-to-date records of donor interactions and contributions in our CRM system
• Process donations and support the donation acknowledgment and thank-you process
• Assist in the creation and distribution of promotional materials and communications
• Support the event team with logistical planning, setup, and coordination of fundraising events
• Provide feedback and insights to improve customer service practices and enhance the donor experience
• Collaborate with team members to ensure seamless communication and support across all departments

Qualifications:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-focused mindset
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
• Friendly, approachable, and professional demeanor
• Previous experience in customer service, client relations, or a related field is preferred
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems is a plus
• Passion for charitable causes and a desire to contribute to meaningful work

Benefits:

• Competitive salary with performance-based bonuses and incentives
• Comprehensive training and professional development opportunities
• Supportive and collaborative team environment
• Opportunities for career growth and advancement within the company
• Participation in impactful charitable events and initiatives
• Networking opportunities with industry professionals and charity partners