Build the Future with Us — EquipmentShare is Hiring an IT Support Supervisor

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring an IT Support Supervisor at our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The IT Support Supervisor partners with the IT Support Manager who directs the IT support team for PCs, software, networking, and access. Responsibilities include managing tickets, documentation, equipment, performance, and team development. They also collaborate on IT security/network access, provide direct support, resolve technical issues, suggest system improvements, develop policies/best practices, manage conflicts, implement IT strategy, schedule shifts, analyze metrics, set SLAs, promote customer service, offer training, follow change management, and maintain support systems.

Primary Responsibilities

• Oversees the work of a team of help desk specialists that support information systems products and services, including personal computers or peripherals, internet or installed software applications, or organizational networking or access issues. 
• Logs and tracks requests for help desk assistance and assigns tickets to representatives based on availability or expertise.
• Develops and maintains installation or maintenance documentation. 
• May assist with purchasing, testing, or installing equipment.
• Conduct performance evaluations and foster professional development.
• Collaborate with Networking and Infrastructure teams for optimal data security and network access.
• Directly provide support for IT-related issues and oversee hardware, software, and network problem resolution.
• Collaborate with management to enhance IT systems.
• Develop, implement, and maintain IT policies and best practices.
• Address team needs, resolve conflicts, and implement IT strategy improvements.
• With the Manager, schedule shifts, analyze metrics, set service level agreements, and promote excellent customer service.
• Provide training for operational procedures, best practices, and troubleshooting techniques.
• Follow change management practices and update end users on changes.
• Maintain systems required for user support and perform other related duties as assigned.

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation
  
  
• Full medical, dental, and vision coverage for full-time employees
  
  
• Generous PTO + paid holidays
  
  
• 401(k) + company match
  
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
  
• Company events, food truck nights, and monthly team dinners
  
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
  
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

• Strong knowledge of computer systems, networks, and software applications,  field's policies, procedures, and practices. 
• Familiarity with cybersecurity practices.
• Excelle