Manager, Technical Account Management - Commercial

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Alloy is a leading provider of digital identity management, helping innovative FinTech companies and banks manage KYC, AML, and other components of client onboarding. Our single API enables clients to access 50+ third-party data sources in real time to improve decision-making and streamline client experiences.

As Alloy grows, we’re scaling our Technical Account Management (TAM) team to ensure our mid-market clients - regional banks, digital lenders, and fast-growing fintechs - receive the same level of proactive, strategic partnership as our largest enterprise customers. These accounts represent Alloy’s fastest-expanding segment, with complex but repeatable technical needs and significant opportunities for product adoption and growth. To support this scale, we’re hiring a Manager of Commercial TAMs, someone who can lead a team of experienced ICs, provide hands-on guidance and escalation support, and build the operational structure needed to serve a large, diverse client base efficiently and consistently.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week.

What you'll be doing

As Manager of Commercial TAMs, you’ll be responsible for both people leadership and execution of the function. You’ll coach and grow a team of TAMs, set standards for how we manage commercial accounts, and ensure Alloy delivers consistently high-quality technical partnership.

Key responsibilities include:

• Team Leadership & Coaching: Directly manage Commercial TAMs, providing mentorship, feedback, and career development support to build a high-performing team.
• Commercial Coverage & Prioritization: Oversee account allocation, ensuring commercial clients receive consistent, strategic TAM engagement aligned with their complexity and value.
• Escalation Management: Act as a point of escalation for commercial clients, guiding TAMs through complex technical or relationship challenges.
• Player-Coach Model: Personally manage 1–3 commercial accounts, modeling best practices for client engagement while maintaining hands-on technical depth.
• Process & Best Practice Development: Define and standardize best practices for migrations, custom solution scoping, roadmap sessions, and health checks across commercial accounts.
• Cross-Functional Alignment: Partner closely with Product, Engineering, and Support leadership to advocate for commercial client needs while balancing long-term platform health.
• Operational Excellence: Implement systems for visibility into TAM workload, client health, and commercial initiatives, ensuring TAM leadership can scale effectively.
• Strategic Influence: Work with executive leadership to align TAM strategy with Alloy’s broader commercial growth and retention goals.

Who we’re looking for

We’re looking for a proven people manager who combines technical depth with strong leadership skills, thrives in complex client environments, and can scale a high-performing team in a fast-growing SaaS company.

• 2-4 years experience managing post-sales technical teams (TAMs, Solutions Engineers, or similar).
• 6-8 years of experience in Technical Account Management, Solutions Engineering, Implementation, or similar client-facing technical roles.
• Proven track record of independently managing commercial/mid-tier accounts.
• Strong technical skills across:
• REST APIs and sy