Lead Principal Technical Program Manager

Oracle’s Strategic Customer Engineering organization enables Oracle’s most strategic customers to successfully plan, acquire, and consume OCI services at scale. Our customers run mission-critical and AI-intensive workloads on Oracle Cloud, and our mission is to ensure customer growth plans are translated into predictable and executable technical outcomes.

Key Responsibilities

• Lead complex, high-impact technical programs spanning multiple teams and organizations, establishing strategy, scope, milestones, dependencies, resources, and execution plans.
• Apply deep technical knowledge to identify risks, assess feasibility, manage dependencies, and guide decisions across architecture, security, scalability, reliability, accessibility, and compliance requirements.
• Lead response to critical technical and security escalations, coordinating cross-functional teams, assessing business and customer risk, removing blockers, and driving mitigation through resolution.
• Partner with senior leaders, customers, and key stakeholders to align priorities, navigate competing requirements, and ensure programs deliver against broader business and organizational goals.
• Serve as a trusted advisor to senior stakeholders, translating complex technical and operational issues into clear recommendations, tradeoffs, and strategic decisions.
• Drive operational excellence by improving processes, workflows, delivery standards, incident response, change management, and service reliability across the organization.
• Establish and monitor KPIs, SLAs, productivity benchmarks, and other measures of program performance; use data and insights to identify risks, improve outcomes, and inform leadership decisions.
• Anticipate program needs and lead planning for resources, funding, timelines, and capacity, adjusting plans as business priorities and requirements evolve.
• Develop and execute risk mitigation strategies, balancing customer and business needs, technical constraints, cost, benefits, and long-term organizational objectives.
• Lead cross-functional change from strategy through implementation, building alignment across development, operations, release management, customer success, and other partner organizations.
• Establish effective program governance and executive communications, ensuring stakeholders have clear visibility into progress, decisions, risks, dependencies, and required actions.
• Provide technical and program leadership, mentorship, and subject matter expertise while championing continuous improvement, knowledge sharing, and best practices across the organization.

Qualifications

• Bachelor's degree or higher in Computer Science, Information Technology, Business Administration, Engineering, or a related field, or equivalent work experience.
• Experience working with enterprise cloud platforms, cloud infrastructure, SaaS, networking, distributed systems, or cloud-native technologies.
• Experience managing operating budgets, project financials, resource planning, or program forecasts.
• Experience with software development and delivery methodologies such as Agile, SAFe, or related frameworks.
• Experience leading software development, implementation, or technology transformation programs.
• Demonstrated ability to facilitate complex stakeholder discussions, resolve competing priorities, and build consensus across organizations.
• Experience driving operational improvements, change management, incident response, risk management, or service reliability initiatives.
• Relevant project or service management certification such as PMP, CSM, Lean Six Sigma, or ITIL is a plus.
• Deep expertise leading large-scale, technically complex programs in highly cross-functional environments.
• Strong technical acumen with the ability to engage on architecture, security, reliability, scalability, and operational considerations.
• Demonstrated success managing critical escalations, ambiguity, competing priorities, and complex organizational dependencies.
• Exceptional executive communication and stakeholder management skills, with the ability to influence across organizational boundaries.
• Strong analytical and business judgment, including experience using KPIs, operational data, cost/benefit analysis, and ROI to guide decisions.
• Track record of driving process transformation, operational efficiency, and measurable improvements in service or product delivery.
• Ability to lea