Operations Excellence Business Analyst Intern

MSIG USA continues to grow! 

Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

If you’re the kind of student who loves solving puzzles, improving how things work, and exploring how AI and automation are transforming business, this internship puts you right in the center of the action.

You won’t be fetching coffee you will be helping shape how a modern insurance organization operates. You’ll map real processes, analyze real data, and contribute to real automation solutions used across the company. Your work will matter, and you’ll walk away with skills that employers Love.

What You’ll do:

The Operations Excellence Business Analyst Intern plays a key role in supporting process improvement, documentation, performance analysis, and early-stage automation and Copilot use‑case development across insurance operations. This internship offers hands‑on experience in understanding how core operational functions such as billing, collections, underwriting support, and policy administration work within a regulated insurance environment.

You’ll collaborate with teams across Operations, Underwriting, Technology, and other business functions to help map workflows, analyze performance, and contribute to solutions that improve efficiency, accuracy, and customer experience.

This role is ideal for students who enjoy problem‑solving, process thinking, and exploring how automation and AI can transform business operations.

Key Responsibilities:

Process Documentation & Analysis

• Assist in documenting end‑to‑end operational processes using tools such as SIPOC diagrams, swim lanes, and RACI charts.
• Help define current‑state and future‑state work