Senior Manager, Spare Parts – Robotic & Automotive Paint Shop Systems

Position Overview:

We are seeking an experienced and results-driven Senior Manager, Spare Parts to lead and manage our spare parts operations for turnkey paint systems. This role is critical to ensuring customer satisfaction, operational efficiency, and the long-term performance of our systems. The ideal candidate will have a strong background in spare parts management, supply chain optimization, and a deep understanding of process, robotic or automated systems, preferably within industrial or automotive sectors.

Key Responsibilities:

Spare Parts Strategy:

• Develop and implement a comprehensive spare parts management strategy to optimize inventory levels, reduce lead times, and enhance service levels.
• Analyze market trends, customer needs, and system usage patterns to forecast spare parts demand accurately.

Operations Management:

• Oversee the end-to-end spare parts lifecycle, including procurement, inventory, warehousing, distribution, and obsolescence planning.
• Ensure spare parts availability to minimize downtime and improve system reliability for customers.
• Collaborate with production and engineering teams to define and maintain spare parts specifications.

Customer Support:

• Work closely with customers, service teams, and distributors to provide timely and accurate spare parts solutions.
• Establish efficient ordering, delivery, and tracking systems to ensure a seamless customer experience.
• Resolve escalated customer issues related to spare parts availability, quality, or pricing.

Team Leadership:

• Lead and develop a high-performing spare parts team, fostering a culture of excellence and continuous improvement.
• Set clear performance goals, provide mentorship, and ensure accountability within the team.

Cost Optimization:

• Identify opportunities to reduce spare parts costs through strategic sourcing, supplier negotiations, and inventory management.
• Monitor and control the budget for spare parts operations, ensuring cost-effectiveness while maintaining quality and service standards.

Data and Process Improvement:

• Utilize data analytics and industry best practices to improve spare parts forecasting, planning, and delivery.
• Implement advanced tools and systems to streamline spare parts operations and enhance transparency.
• Drive continuous improvement initiatives, such as reducing inventory holding costs and enhancing part traceability.

Compliance and Quality:

• Work with engineering and quality teams to address any product-related issues or recalls.

Qualifications:

• Bachelor's degree in supply chain management, Engineering, Business, or a related field.
• 5+ years of experience in spare parts management, preferably in the robotic, automation, or industrial equipment sectors.
• Knowledge of robotic paint systems, automotive paint shops or other automated industrial systems.
• Proven experience in inventory optimization, supplier management, and customer support.
• Strong leadership skills with a track record of managing and developing teams.
• Proficiency in ERP systems (SAP preferred), spare parts management software, and data analytics tools.
• Excellent communication, negotiation, and problem-solving skills.

Physical Demands: While performing duties of job, incumbent is occasionally required to stand; walk; sit; and use hands and arms. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision and distance vision.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, marital or veteran status, the presence of a medical condition or disability, height, weight, or any other protected status. We maintain a drug-free workplace and perform pre-employment drug and alcohol testing.

Note to all Staffing Agencies: Dürr has a