Dedicated Expert, Care Team SMB

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
Team SMB Dedicated Experts work as a part of Team of Experts to astound business customers with effective resolution, account management, customer education and relationship led sales. Working alongside SMB Dedicated Experts they assist with supporting the authorized users within their team's base to foster strong customer relationships built on trust, growing the business base and revenue, and reducing churn. Dedicated Experts demonstrate a level of skill and competency that allows them to achieve the goals of their position through the approach of Customer forward –build customer relationships, foster loyalty, and growth focused. They are ambitious, energetic professionals that use their passion for wireless and technology to serve, retain, and grow the business both proactively and reactively.

Job Responsibilities:

• Resolves customer concerns by partnering across teams to identify solutions needed. Provides astounding business customer service through effective and timely resolution of various customer inquiries and concerns.
• Drives customer lifetime value through relationship-based identification of opportunities to reduce churn and foster account growth in response to customer needs and solutions.
• Provides proactive and reactive support through inbound and outbound contact with a “Know Me, Know My Business” customer-focused mentality. Identifies appropriate solutions so that business customers deepen their relationship with T-Mobile.
• Provides customer facing reporting using Excel, PowerPoint, Samson, I-Billing, and other systems as needed.
• Completes training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements.

Education and Work Experience:

• High School Diploma/GED (Required)
• Less than 2 years 1+ years' experience in sales, in a commissioned or quota driven environment - business sales and inside sales experience is a plus. (Preferred)
• Less than 2 years Wireless/Telecommunications industry experience is a plus. (Preferred)

Knowledge, Skills and Abilities:

• Windows Proficient using a computer, Windows, Outlook (Required)
• Sales Effectiveness Ability to thrive in a fast-paced sales environment, independently balancing service and sales needs, and managing multiple priorities and deadlines. (Required)
• Client Relationship Management Relationship driven communication including solid business writing skills that demonstrate interpersonal building skills. (Required)
• Product Knowledge TFB product portfolio knowledge (Required)
• Cold Calling Skilled in outbound calling (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $20.00 - $33.14

Annualized Incentive Target: $12,000

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ353201&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cove