Senior Specialist, DAS (Deposit Accounts Services) Maintenance

Senior Specialist, DAS (Deposit Accounts Services) Maintenance

Country: United States of America

Senior Specialist, DAS (Deposit Accounts Services) Maintenance

• Administers company policies, procedures, manuals, and systems to determine and establish appropriate controls.
• Monitors, reports and plans process improvement or redesign initiatives, and recommends changes.
• Performs various service and operational duties in support of consumer operations.
• Provides outstanding customer service efficiently, effectively, and within regulatory guidelines.
• This role is a mixture of a hybrid and location-dependent position where you will work at our East Providence location known as Santander Way within the area of Small Business and Consumer Operations.

Job Description:

• Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes, and technology to enhance financial performance, increase investment capacity, and manage risk.
• Analyzes and reviews data tools, business processes, and operational standards to execute service delivery.
• Builds sustainable repeatable capabilities that support delivery of the highest standards of service and execution.
• Researches and monitors the external landscape to identify developments and translate them into operational implications for the company.
• Responsible for the day-to-day operations of the company's business units.
• Will evaluate and ensure that operations meet company objectives, business needs, service agreements, and relevant requirements.

Essential Functions/Responsibility Statements:

• Apprises manager of issues and problems relating to regulatory and compliance matters, documentation, and efficiency so corrective action is taken.
• Assists in the training of the servicing staff team.
• Conducts timely reconciliations and balancing of departmental G/L accounts.
• Contributes to effective department workflow.
• Coordinates and performs monthly, quarterly, and annual departmental reporting.
  Develops, documents, and implements departmental procedures and reports.
• Ensures effective and timely completion of special projects as assigned.
• Performs complex account maintenance transactions and modifications.
• Point person for all account modifications and maintenance activities; including oversight and completion of research requirements.
• Represents department on cross-functional project teams.
• Responds to customer inquiries and will resolve complex problems and issues.
• Reviews, audits, and provides quality control oversight of account data to ensure the accuracy of data entered into the bank's core account system.
• Works with manager to ensure timely and accurate consumer operations practices.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below represent the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
   

Education:

• REQUIRED - Bachelor’s degree or equivalent work experience in Finance, Business, or equivalent field.

Work Experience:

• REQUIRED - Consumer operations experience, preferably in a lending/banking or financial services environment., 3-5 years.
   

Skills and Abilities:

• Ability to deal with customers effectively.
• Ability to develop and implement goals and objectives.
• Ability to initiate, develop, and implement projects and procedures.
• Ability to manage multiple tasks while maintaining strong diligence.
• Ability to meet deadlines.
• Actively plans for routine and cyclical work.
• Addresses customers' requests, records concerns accurately, and initiates appropriate action.
• Adheres to a good root cause analysis process.
• Assesses problem situations and initiates effective interventions that result in customer satisfaction.
• Basic knowledge of lending procedures and regulations.
• Communicates the importance and benefits of risk management to counterparts.
• Needs to consider the wider context within which problems exist.
• Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change.
• Demonstrated ability to understand and interpret compliance regulations.
• Displays natural skepticism and curiosity to qu