Risk Team Leader

<p>The Risk Team Leader is responsible for overseeing a team of specialized agents dedicated to identifying and preventing fraud and bonus abuse. This role involves managing daily team operations, ensuring efficiency through effective task delegation and acting as the primary decision-maker for escalated cases. The position also requires strong operational oversight, including handling technical updates and ensuring compliance with key performance indicators (KPIs). Additionally, the Team Leader plays a crucial role in team development, quality assurance, and continuous process improvement.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Supervise and support a team of specialized agents focused on mitigating risk and preventing bonus abuse.</li> <li>Oversee daily team operations, effectively delegating tasks to ensure smooth workflows and operational efficiency.</li> <li>Act as the primary decision-maker for escalated cases, providing guidance and resolution for complex fraud-related issues.</li> <li>Manage internal and external escalations, addressing technical issues, team challenges, and process inefficiencies.</li> <li>Monitor and review team workload, bonus abuse confiscations, and chargeback (CHB) activities, providing weekly reports to management.</li> <li>Manage Jira tickets and reports related to account monitoring and technical updates, ensuring compliance with KPIs and targets.</li> <li>Maintain and update internal knowledge bases, including Wiki management, to ensure accurate and accessible information.</li> <li>Assist with ad-hoc tasks assigned by the Manager or Head of Department (HoD), contributing to continuous improvements and strategic initiative</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>Proven experience in risk management, fraud prevention, or a related field within financial services or iGaming.</li> <li>Strong leadership skills with experience managing and developing a team.</li> <li>Excellent problem-solving abilities, with the capacity to make informed decisions on escalated cases.</li> <li>Strong understanding of bonus abuse tactics, fraud detection methodologies, and chargeback processes.</li> <li>Proficiency in Excel, reporting tools, and workflow management systems.</li> <li>Ability to oversee and conduct quality assurance checks, providing structured feedback for improvement.</li> <li>Strong communication and interpersonal skills, with the ability to foster a high-performance team culture.</li> <li>Highly organized and detail-oriented, with the ability to multitask in a fast-paced environment.</li> </ul> <p><strong>What we offer</strong></p> <p>We offer an exciting and rewarding role in a support