Credit and Collections Specialist

Description

VP Supply Corp is one of the nation’s largest distributors of plumbing, HVAC, and electrical supplies. We have over 350 employees with fifteen locations across Western New York and Pennsylvania. For over 50 years, we have proudly served residential customers as well as contractors and municipalities across a variety of industries. 

Position Overview:

Our Accounts Receivable department is seeking to hire a Credit and Collections Specialist with 3 to 4 years of experience to join our Rochester branch.

We are looking for high performers who are forward-looking, innovative, enthusiastic, and ambitious team players. Qualified candidates will be motivated self-starters with superb judgment and communication skills, a commitment to excellence and ability to thrive in a fast-paced, team-oriented environment.

Responsibilities:

• Contact customers as assigned and/or those identified as requiring immediate attention to resolve past due or disputed balances.
• Communicate with branch managers, employees, sales staff to resolve customer invoicing concerns.
• Process incoming customer credit applications
• Field incoming phone calls and emails from internal and external customers
• Investigate customer claims and take corrective action
• Contact customers for payment remittance detail
• Reconcile & Post AR Credit Transactions Daily
• Accurate posting of payments to accounts 
• Review and resolve open balances on customer accounts as deemed necessary. For example: sales tax issues, finance charges and other un-reconciled balances.
• Pick up mail at the post office per assigned schedule
• Daily cash reconciliation for all branch locations

Requirements

Qualifications:

• Advanced Excel skills and proficient in Microsoft Office, specifically Word and Outlook. 
• Must be extremely detailed oriented, highly organized, and able to perform job functions with high accuracy 
• Familiarity with obtaining and analyzing credit reports a plus
• Strong mathematical and analytical skills
• Knowledge of general accounting principles
• Effective negotiating and communication skills
• Possibility of working overtime hours during peak accounting times
• Must have reliable daily transportation to branch location.

Work Environment/Physical Demands:

• This job operates in a clerical, office setting. This position routinely uses standard office equipment such as computers and phones. While a sedentary role, some lifting or carrying of items up to twenty-five pounds may occasionally be required.