Director of Repairs/Construction

About Homeward

Homeward aims to take the “what ifs” out of homebuying by creating financial products that buyers and sellers use to get certainty and convenience in the real estate market. We’re a fast-paced, remote-first, real estate start-up that partners with agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move — no matter the market. We offer bundled services across offers, Mortgage, and Title, making buying a home more seamless. 

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer four services -- Buy with Cash, Buy Before You Sell, Sell Before You List, and Backed by Cash, in the 7 states we serve -- Texas, Georgia, Florida, Colorado, Arizona, Oregon, and Washington.

As a remote company, we anchor to our three core values as a collective way to care for each other, represent our work, and reinforce our mission to make homebuying more accessible for all. Those are: The Golden Rule, One Team One Dream, and Calm Focus. Hear from our employees about what our values mean to them

About the opportunity

We're seeking a Director of Repairs/Construction to join us in delivering on our mission of building a simpler, more streamlined, and customer-centric home buying and selling experience.

This role will be responsible for driving and executing on Homeward’s strategy related to repairs management, efficiently and cost-effectively ensuring the necessary and appropriate make-ready repairs and renovations are made to the Homeward’s homes so that they can be sold quickly and profitably.  As a critical member of the team that shepherds Homeward’s properties from purchase to market sale, you’ll have the opportunity to drive transactions to be more profitable and support customer retention by ensuring properties are listed promptly and in a marketable manner.  This position will also play a strategic role in evolving Homeward’s repair philosophy and require sophisticated cross-functional partnerships with other teams at Homeward, including Finance, Sales, and Transaction Experience.

As Homeward grows, this role may also have the opportunity to also manage local field services staff as such roles may be created.

In this role, you will

• Strategic ownership of the iterative design and alignment of our go-forward repairs fulfillment strategy
• Working cross functionally to drive change management across the business on delivery and execution of the chosen repairs strategy
• Driving quality, timely, and cost-efficient repairs to our properties.
• Managing our vendor partners that execute the repair / construction work to optimize speed, quality, and cost. 
• Managing a team of repairs staff to high execution standards.
• Partnering with our General Managers and Sales team to improve customer and partner satisfaction.
• Supporting internal clients – including our Market Sales Agents and General Managers – by ensuring the repair/construction aspect of our transactions proceeds smoothly.
• Providing support to our staff on significant repair projects.
• Working closely with our Finance team to implement a balanced approach to property improvement and risk mitigation.
• Partner with Product & Tech on the budgeting, vendor discovery, procurement of Repair Management software
• Partner with Product & Tech, BizOps, and Data Analytics on the enablement of the Repairs functions

What you'll bring

• Have a combined 6+ years of experience in residential property inspections, repairs, construction, remodeling, or related fields that showcase expertise in managing property repairs and construction.
• Experience in building a function from the ground up
• Experience working in a variety of repair delivery systems with a toolkit of best practices, and knowledge on pitfalls to avoid
• Familiar with a wide range of inspection reports, residential repairs, and associated costs.
• Demonstrated success in managing vendor partners while remaining within deadlines and budgets.
• Familiar with conventional lending standards regarding necessary conditions.
• Demonstrated the ability to exercise sound judgment that balances the need for business growth and risk mitigation.
• Possess excellent communication skills, both written and verbal, enabling clear and effective interaction with stakeholders.
• Proficient in project management, time management and organization, ensuring efficient handling of tasks and responsibilities.
• Demonstrate self-motivation and initiative, driv