Sr. Associate- Credentialing QA/Auditor

Company Description

Sutherland is seeking a motivated and passionate person to join us as a QA Auditor for one of our credentialing programs. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Senior Associates in this role get to:
Keep management updated: Relay vital information in the form of timely and accurate reports.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations.
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee client satisfaction and compliance with key metrics and performance indicators; provide coaching and feedback to Credentialing specialists
Strengthen relationships: Establish and maintain communication with clients and / or team members; understand needs, resolve issues, and meet expectations.
Take the lead: Monitor files, chats and e-mails as per defined sample plan and targets; report out any ZT cases and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive quality awareness and improvement initiatives across program.

This is a full time work from home position. Pay will be in the $17-$19/hr range

Qualifications

Our most successful candidates will have:

• Strong Attention to details
• Knowledge of credentialing preferred
• Ability to work in a fast-paced environment
• Good skill in MS Excel and ability to prepare PowerPoint slides
• Ability to interpret data, identify trends, and make suggestions for improvements
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Proactivity in developing trust and professional rapport with employees and team members; work as a team-player
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.