Process Manager, Order Management

Portfolio Business: Huber Engineered Materials 

J.M. Huber Corporation is one of the largest privately held, family-owned companies in the United States. Established in 1883, we are a diversified, global supplier of specialty and commodity chemicals, hydrocolloid solutions, engineered wood products and natural resources to customers spanning a wide variety of industries. With approximately $3 billion in sales and 4,000 employees worldwide, we have a material presence in more than 20 countries.

Purpose of the Role

The Order Management Process Manager is vital to supporting and enhancing Huber Engineered Materials’ (HEM) global Order Management processes, encompassing the entire lifecycle from order capture to order shipping and invoicing. This role is dedicated to transforming and refining these processes to meet global standards while addressing the specific needs of newly acquired companies.

The primary purpose of this role is to ensure that HEM’s order management operations are not only efficient and customer-centric but also aligned with the company’s global processes. This includes overseeing the integration of acquired businesses into HEM’s order management framework, ensuring that new processes align with global standards while accommodating the unique requirements of each acquired entity.

Dimensions of Job

Subject Matter Expert: Possess deep knowledge of the entire order management lifecycle and act as a superuser of relevant order management tools and systems.

Project Leadership: Lead and manage workstreams that focus on enhancing order management processes, including integration efforts for newly acquired companies.

Integration Facilitation: Oversee the integration of processes from acquired companies into HEM’s global order management system, ensuring alignment with both global standards and local needs.

Process Improvement: Drive continuous improvement initiatives, offering guidance on balancing best practices with practical application for HEM and its acquisitions.

Training and Development: Develop and deliver educational programs and training materials to support the understanding and execution of order management processes throughout the organization.

Principal Accountabilities

Documentation: Develop and manage detailed documentation of order management processes, including creating, updating, and aligning documents with process changes and system updates.

Project Leadership: Lead workstreams to enhance order management processes and integrate those of acquired companies.

Metrics and Procedures: Support the development, implementation, and monitoring of metrics, policies, and procedures for effective order management.

Training Programs: Create and coordinate educational programs to advance organizational knowledge and capabilities in Order Management.

Integration: Oversee the integration of order management processes from acquired companies, ensuring alignment with global HEM processes while addressing specific needs.

Standardization: Develop and enforce standardized processes, ensuring consistency and adherence across all order management functions.

Collaborative Solutions: Collaborate with cross-functional teams to design and implement solutions that enhance order management visibility and value.

Future Needs: Address emerging business needs and drive excellence in order management practices.

Major Challenges

Integration of Acquired Companies: Effectively integrate order management processes from newly acquired companies into HEM’s global framework while addressing specific needs and challenges.