Senior Manager, Payroll Payment Operations (Purchasing Power) | Hybrid

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.

Purchasing Power is an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program for brand-name consumer products, online education services and travel offerings through convenient payroll deduction, helping employees achieve financial flexibility.

Learn more at purchasingpower.com.

We are hiring a Senior Manager, Payroll Payment Operations (PPO)

The Senior Manager, Payroll Payment Operations will utilize their knowledge and experience to lead and manage the Payroll Payment Operations team. The individual will be responsible for overseeing the day-to-day activities of the Payroll Payment Operations team including the accurate and timely transmission of client files, client data management related to payroll calendars and remittance files, and managing the reconciliation of expected deductions to remittances and payments for identifying trends in delinquency. The Senior Manager will also proactively partner with Risk, Client Success, and Account Management to communicate trends in payment behavior across our client base.

The Senior Manager of Payroll Payment Operations will lead a team of Supervisors, Analysts, and Specialists both within the US and offshore at our Global Competency Center. This role includes managing external and internal relationships, as well as working cross-functionally on issues that impact our clients and customers.  The Senior Manager will provide coaching and mentoring to the team to help progress others in their role(s).  This individual will partner with the Senior Director to manage and provide consistent feedback to the team.

YOUR DAY-TO-DAY: 

• Manage the day-to-day functions of the Payroll Payment Operations team, ensuring all processes are completed accurately and timely

• Set SMART goals and objectives for team members and monitor progress and provide routine feedback for improvement and development. Allocate workload according to individual competencies and interests

• Ensure team is performing at optimal levels by establishing and monitoring KPIs and SLAs, and overseeing their interactions with Client Success, Account Management, Customer Care, Account Recovery, and IT

• Support Senior Director in setting goals that drive value for CFO team and align with the organization’s goals

• Lead discussions with internal and external parties to ensure timely resolution of payroll calendar, deduction, allotment, and/or direct deposit issues and drive efficiencies while providing exceptional customer service

• Monitor escalations (customer complaints, client AR, bankruptcy, past due remits, etc.), communicate regular status updates to cross-functional business partners and ensure prompt resolution

• Support the reconciliation of accounts receivable and cash account activity to the general ledger; assist the accounting team with the resolution of open reconciling items related to payroll payments

• Oversee the reconciliation of customer payments to expected deductions and identify trends in customer delinquency related to file delays, client errors, or internal processing errors

• Proactively communicate these trends to cross-functional business partners to prevent client and customer escalations

• Identify and correct any variances between front-end customer contract data and financial systems

• Review and provide all necessary data for internal and external audits

• Other duties to support Payroll Payment Operations team as assigned

YOU'LL BRING: 

• Bachelor’s degree in Finance, Accounting, Business, or related field

• 5+ years of operational, accounting, or financial management experience

• 3+ years of people management experience

• Proficiency in Microsoft Office applications, including extensive experience with MS Excel (pivot tables/vlookups)

• Ability to wor