Regulatory Governance Program - Business Analysis Associate II

As a Business Analysis Associate II within the Card Services - Business Practices Regulatory Governance Program, you will assist with performing governance activities to ensure compliance with regulatory policies and standard guidelines. You will have the opportunity to advocate for accessibility, recommend solutions for compliance, and collaborate with cross-functional teams to promote projects forward.

This position sits within the Business Practices Team in the Card Services Chief Administrative Office (CAO), a key business within Chase’s Consumer & Community Banking Group.  The Business Practices team owns oversight / governance activities for 30+ regulatory items. This role requires a strategic thinker who can also roll up their sleeves to solve complex problems. If you are a strong leader with a passion for inclusivity, we invite you to help us make our products and platforms more inclusive.

Job Responsibilities:

• Serve as the subject matter expert for projects and initiatives impacting the cross-functional teams. 
• Advocate for accessibility within the organization and promote a culture of inclusivity.
• Recommend solutions to maintain compliance while creating accessible products and services for an excellent customer experience.
• Working knowledge of the regulatory requirements noted and industry best practices.
• Monitor key projects and initiatives from inception to completion, confirming alignment with business objectives.
• Monitor issues and findings with clear and actionable recommendations for remediation.
• Identify, report and drive improvements to the product feature by using data on accessibility issues. 
• Compile, track and prepare materials, facilitate meetings, and ensure associated documentation is maintained. 
• Collaborate effectively with cross-functional teams to drive projects and initiatives forward.
• Leverage interpersonal skills to influence and motivate team members and stakeholders without direct authority.

Required Qualifications, Capabilities, and Skills:

• 3+ years of financial services experience in program management or compliance.
• Demonstrated ability to work proactively under own initiative, prioritize, manage tight delivery timelines and manage multiple projects at the same time with flexibility to adapt to shifting expectations.
• Strong analytical capabilities to meticulously examine data and identify emerging trends. Develop actionable insights that drive strategic decision-making within the organization.
• Demonstrate advanced proficiency in Microsoft Excel, including the ability to efficiently manage, analyze, and visualize data. 
• Exhibit polished written and verbal communication abilities, confidently engaging with colleagues at all levels of the organization.
• Thrive in a collaborative environment by working cohesively with cross-functional teams to achieve shared objectives.

Preferred qualifications, skills, and capabilities 

• Understanding of operations within the banking industry, with knowledge of Credit Card and/or Connected Commerce
• Proven track record of successfully leading projects or initiatives in a matrixed or cross-functional environment.
• Experience in roles that required influencing peers and senior leaders to achieve business objectives.
• Strong project management skills, with experience managing complex projects and initiatives.
• Strong problem-solving abilities and a proactive approach to identifying and mitigating risks.
• Experience with building reporting solutions using Excel, Alteryx, SQL, JIRA, or another programming language in a work-related capacity.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also o