Behavioral Health Patient Coordinator/ Receptionist
Serene HealthAbout the role
Empowering Wellness, Transforming Lives
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.
As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.
Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.
A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!
Job Summary:
The Behavioral Health Patient Coordinator/ Receptionist will serve to provide general assistance, information, referrals, and scheduling for individuals and families seeking Behavioral Health Services. The Behavioral Health Patient Coordinator/ Receptionist represents to the community the quality-of-service delivery provided through Behavioral Health Services and thus is required to have interpersonal skills, patience, and a strong ability for problem-solving in crisis or conflict situations. This individual will implement a screening and triage process to assist families in determining the necessary services. This position requires excellent communication and organizational skills, the ability to interact with all levels of Serene Health's staff, and a wide range of external contacts.
Responsibilities:
- Manage front desk, greet clients, and manage office supplies.
- Confirm coverage details including deductibles, co-pays, and co-insurance amounts
- Provide excellent customer service by answering patient questions about their insurance and benefits.
- Implement a screening and triage process to assist potential clients in determining the necessary services.
- Answering, returning, scheduling client calls.
- Schedule follow up and intake appointments as needed.
- The ability to add, update, and edit scheduling services.
- Ability to complete all data entry for pre-admission including identifying information, the reason for referral, relevant history, and payor type information.
- Identify emergent or complex cases and seek clinical review, as needed, prior to finalizing the patient's appointment.
- Maintains confidentiality of all clinical and administrative information consistent with agency policy.
- Maintaining a working relationship with managerial, administrative, and clinical staff to assure efficiency in the day-to-day responsibilities.
- Perform other duties as assigned.
Education and Experience:
- High school diploma or GED required.
- Minimum 2+ years of experience in front office work preferred.
- Bilingual in English and Spanish preferred.
Required Skills/Abilities:
- Must be proficient in Microsoft Office Suite programs and have excellent data entry skills.
- Excellent organiza
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