The Team

Information and Technology Services provide document, archives, communication and technology services to all business units and facilities in the Department.

Information Technology Services (ITS) deliver contemporary information communication technology services in a varied and dynamic environment which are focussed to the needs of our clients. Providing frontline, statewide IT services, we foster diversity and inclusion, and our team of IT professionals reflects the clients we serve. We are supportive and collaborative, we aspire to grow, and we offer a quality working environment to suit a variety of situations.

About the Role

Undertake customer focused information technology support services in one or more of the following areas:

• technical support of IT infrastructure including desktop PC equipment and associated information technology peripherals, networking equipment, servers and cloud services.
• technical support of business applications software and development projects.
• client support including assisting clients in skill development and identifying learning paths to build capability in use of information technology toolsets including Microsoft software, line of business and learning applications.
• provision of support, supervision, training, and leadership for other IT support staff.

Can I grow my career at ITS

Life long learning is a central theme of our department - we are dedicated to learning and development, with a commitment to supporting lifelong learning for ourselves and our clients. ITS has a strong focus of assisting staff develop a career pathway that supports the individual and the business needs of the department, as these change and evolve.

To facilitate career development, we encourage staff to adopt the core practises described below:

• Client focussed customer support and engagement
• Compliance to contemporary IT service management methodologies
• Supporting technology lifecycle management for hardware and software
• Compliance to information and data management policies and standards
• Commitment to the obligations of good cybersecurity
• Working collaboratively in a values team environment
• Awareness of project management principles

We are offering

• Ongoing - ASAP start date 
• 73.5 hours per fortnight

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Applicants should be aware that for twelve (12) months from the date of publication, this selection process may be used to fill any subsequent full-time or part-time vacancies in accordance with Employment Direction 1.

We are looking for

Essential

• Current Tasmanian Registration to Work with Vulnerable People (RWVP) with a registration Status – Employment

Desirable

• Appropriate post-secondary qualification and / or industry experience relevant to the role.
• At least two years’ experience in the delivery of ICT support and infrastructure services.
• A current driver’s licence.

Please note: The cost associated with obtaining a RWVP is the responsibility of the individual.

Statement of Duties and a reference guide to assist with applying online

Statement Of Duties (PDF)