AR Business Analyst

FleetPride is seeking a highly motivated and analytically driven Accounts Receivable Business Analyst to support the AR Shared Services organization. This role will serve as a critical link between customers, Sales, Customer Service, and Finance, helping to drive resolution of billing issues, improve cash flow, and enhance the overall customer experience.

The ideal candidate brings a strong blend of analytical capability, business acumen, and interpersonal effectiveness. This individual will play a key role in analyzing accounts receivable trends, identifying root causes of disputes or delays, and partnering cross-functionally to drive timely resolution.

This position requires a confident communicator who can effectively engage with external customer stakeholders as well as internal teams, while leveraging data and reporting to influence outcomes and improve processes.

DUTIES & RESPONSIBILITIES

Accounts Receivable Analysis & Issue Resolution

• Analyze customer accounts to identify trends in past due balances, disputes, deductions, and payment behaviors
• Investigate and resolve complex billing and payment discrepancies in partnership with internal and external stakeholders
• Proactively identify root causes of recurring issues and drive sustainable resolution
• Support collections efforts by providing insights and analysis to prioritize actions and improve cash flow

Customer & Stakeholder Liaison

• Serve as a primary point of contact for key customer accounts, building strong, professional relationships
• Partner closely with Sales, Customer Service, and Finance Shared Services teams to resolve billing and account issues
• Communicate effectively with customers to address inquiries, clarify discrepancies, and ensure timely resolution
• Act as a liaison between customer procurement platforms and internal systems to ensure alignment and accuracy

Reporting & Data Analysis

• Utilize Excel and other tools to analyze large data sets and translate findings into actionable insights
• Monitor key metrics such as DSO, aging trends, dispute volumes, and resolution timelines
• Support leadership with ad hoc reporting and analysis to inform decision-making

Process Improvement & Operational Support

• Identify opportunities to improve AR processes, reduce manual effort, and enhance data accuracy
• Partner with AR leadership to implement process improvements and standardization initiatives
• Support system enhancements and participate in testing and validation of AR-related changes
• Assist in documenting processes and developing best practices across the AR function

Systems & Platform Support

• Develop working knowledge of AR systems and customer billing platforms (e.g., Billtrust, Coupa, Ariba, OBS)
• Support issue resolution related to invoice submission, data discrepancies, and system integrations
• Collaborate with IT and internal teams to troubleshoot and resolve system-related challenges

EDUCATION & TRAINING

• Bachelor’s degree in Finance, Accounting, Business, or related field required

KNOWLEDGE & EXPERIENCE

• 3–5+ years of experience in accounts receivable, finance, or business analysis roles
• Experience in high-volume AR or shared services environments
• Strong proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP/XLOOKUP, data analysis) required
• Experience with SQL queries and reporting preferred
• Experience working with ERP systems and AR/billing platforms preferred
• Experience interacting with customer procurement systems (e.g., Coupa, Ariba, OBS) is a plus

SKILLS & ABILITIES

• Strong analytical and problem-solving skills with attention to detail
• Confident communicator with strong interpersonal skills and ability to influence stakeholders
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Customer-focused mindset with a commitment to service excellence
• Ability to translate data into meaningful insights and actionable recommendations
• Self-starter with a proactive approach to iden