Job Description Summary

The Senior Manager, Prof Ed Operations, serves as a strategic catalyst for enhancing team performance and operational excellence across the Professional Education & Relations team. This role provides high-level oversight of daily operations, process optimization, technology integration, and financial stewardship—ensuring all functions are aligned with the department’s strategic vision. Additionally, this role will be responsible for oversight of all Centers of Excellence (COE) relationships, working with cross-functional partners to ensure all COE goals are met. By streamlining workflows and fostering cross-functional collaboration, the Senior Manager drives efficiency, promotes innovation, and cultivates a culture of continuous improvement that supports the achievement of organizational goals.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

In Office position at either of our office locations:

Warwick, RI

Vernon Hills, IL

Franklin Lakes, NJ

Responsibilities:

• Develop and implement policies, procedures, and systems that drive operational excellence and best practices 

• Lead and mentor direct report fostering a high-performing, accountable, and collaborative work culture  

• Ensure compliance with internal policies and proactively manage operational risks 

• Align operations with strategic goals through strong partnerships with internal and external stakeholders 

• Oversight of COE initiatives ensuring all internal and external stakeholders are aligned and meeting established goals 

• Support use of data and analytics to identify trends, optimize team operations, and drive evidence-based decision making 

• Manage team budgets and lead financial planning for Professional Education & Relations initiatives 

• Identify and implement process improvements and strategic initiatives across the team 

• Oversee content management and communications for team ensuring all deadlines and deliverables are met 

• Drive execution of cross-functional projects, ensuring timely delivery of resources and outcomes 

• Monitor industry trends to inform strategic planning and operational innovation 

• Build scalable playbooks, workflows, and training programs to support team effectiveness 

• Facilitate sharing of new processes across teams to ensure alignment and consistency across regions 

• Integrate BDX operational shifts into team operations 

• Evaluate and deploy technology solutions to enhance data-driven decision-making