Deli Counter Clerk, Full-Time Keauhou Kona

The primary responsibility of a Deli Counter Clerk is to ensure customer satisfaction by promptly and accurately filling customers orders from the Deli showcases and prep room. A Deli Counter Clerk also increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.

ESSENTIAL DUTIES

You MUST perform the following duties regularly and up to company standards:

Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.

Prepare, pack, label, price and display Deli products (sandwiches, cheese, cold cuts, salads, cooked items, etc.).

Serve hot plate lunches.

Prepare catering orders.

Refill and maintain the quantity and quality of products in showcases.

NON-ESSENTIAL JOB DUTIES

In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-in charge.

Display appropriate signs for merchandise in showcases.

Stock and refill supplies, including paper products.

Break down and clean hot line showcase.

Engage in suggestive selling and other sales techniques, including PA announcements.

Answer incoming phone calls and assist the customer with their needs.

Follow all safe food handling procedures.

Clean and sanitize all areas that come in contact with food items.

Sweep and mop floors, and discard trash.

Assist with monthly inventory.

Perform other duties as required or assigned

CUSTOMER SERVICE EXPECTATIONS

All associates are required to provide our customers with World Class Service with a local touch.

GREET all customers (be friendly, smile and make face-to-face eye contact).

HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).

Personalize the customers shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).

THANK all customers (show appreciation and offer a parting comment).

WORKING CONDITIONS

Continuously perform all duties in an air conditioned building where it may be dirty, dusty and noisy, and with a high volume of customers and co-workers.

Frequently work in a prep room to prepare, pack, and label merchandise.

Occasionally work in cold conditions when storing and retrieving product and customer orders from the walk-in chill or freezer; hot conditions when maintaining the hot showcase; wet conditions when floors are being cleaned.

Seldom work around fumes and noxious odors when using cleaning chemicals.

WORK HOURS

Generally be available for work 7 days a week and holidays between 3:00 am and 10:30 pm, depending on the store and departments hours of operation.

EQUIPMENT USE

Continuously wear hear restraint, covered slip-resistant shoes, and apron to comply with Department of Health regulations and avoid slips and falls.

Frequently use meat slicer, stretch wrapper, rice pot, knife, tongs, label machine, tape dispenser, and price gun to prepare merchandise for display; telephone to assist customers and co-workers with requests, and to make PA announcements.

Occasionally use broom, dust pan and cleaning solutions to clean prep area; microwave oven to prepare products for sale; stock wagon to transport merchandise and supplies to and from Deli Prep Room.

Seldom need to use a squeegee, mop and push broom to clean floors.

SAFETY EQUIPMENT

Continuously wear a back support belt when performing all job duties.

MENTAL, PHYSICAL AND COMMUNICATION DEMANDS

MENTAL Continuously need to concentrate, pay attention to detail, and be alert, to produce quality products and customer service; be able to work efficiently, even with frequent interruptions. Frequently need to use basic math skills to calculate quantities and prices, to provide accurate price quotes and serving portions to customers. Occasionally need to be able to remain calm, courteous and professional when handling various customer situations and complaints.

PHYSICAL Continuously need to stand, walk, handle and use corrected vision when performing all job duties; be able to multi-task and adapt to working at a faster pace when production is behind schedule and cust