Director, Technical Program Manager: Infrastructure Lifecycle Management

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Technical Program Managers (TPMs) play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs are responsible for programs through from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company!

The Director of Infrastructure Lifecycle Management will be responsible for leading strategic technology programs at Salesforce that will be responsible for maintaining healthy data center environments for our customers. Our current infrastructure represents a massive footprint within the Salesforce ecosystem and with a new focus on Refresh and Decommissioning of our legacy data centers it is vital to have effective programs in place to allow for us to migrate to Salesforce’s newest technology. This person will partner with our leadership team to drive cross-functional and cross-domain planning and execution across multiple clouds, like Engineering, Capacity Planning and Automation.

This is a fast paced, dynamic environment with mission critical business deliverables. Salesforce has been maintaining a presence in First party data centers for over 15+ years. Maintaining a safe and secure environment for our customers globally is crucial to the overall success of the business. We recognize that there is also a massive opportunity in this area to drive efficiency and change. There will be a steady stream of unforeseen challenges and with that communications, coordination, organization, leadership, flexibility and ownership will be key in succeeding in this role.

Strong candidates will have excellent communication skills across all levels of the organization from individual engineers to senior executives as well a proven track record leading large highly complex projects. Though this is an individual contributor role, you will thrive in a culture of ownership, delivery and innovation!

About You

• Love to wear multiple hats.
• Builds the relationships to make things happen.
• Highly functional in an energizing environment.
• Comfortable bending between the tactical and strategic.
• Outstanding executive presence and communications professional.
• A service-oriented-minded person who "Thinks Customer."
• Enjoy a hyper-transparent flow of information, conversation, and ideas.

Your Impact

• Lead programs by aligning across program scope, and release planning, as well as aligning one or more teams on vision, and business goals, crafting program structure, and securing cross-functional alignment.
• Drive teams through the Software engineering experience using Agile and analytical and technical skills.
• Drive Steering Committee meetings with key partners for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.
• Develop strong partnerships with key functional team members to drive focus on business goals. Be a trusted partner for executive management to ensure program success.
• Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical program issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - CSG, Legal, Product, Sales, Marketing, Security, Finance).
• Lead "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and partners.
• Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.
• Provide monthly program reviews and updates at sprint reviews (deep dive into the current state of project goals, risks, and critical issues).
• Create a collaborative environment that fosters creativity, innovation, and learning.
• Be a catalyst within the organization, someone who can help advance our Product & Technolo