Supervisor of Maternity Services Care Coordination

Job Overview:

This position is responsible for the RN's providing NST testing and the administrative functions of outpatient schedulers in the Seton Center and Bethesda North Perinatal Center. Works collaboratively with unit leadership for effective efficient operations and exceptional customer service. Uses the nursing process and clinical expertise to triage and coordinate the scheduling of high risk testing with central scheduling, hospital, ER and consulting physicians. Coordinates the care of maternity patients for testing modalities of the perinatal diagnostic department (Seton Center). Participates in performance improvement activities and facilitates implementation of clinical and operational best practices. Educates perinatal outpatient schedulers on appropriate scheduling and charge methodology to provide consistency and accuracy of charges across both sites. Serves as the liaison to Central Scheduling for prioritization of testing and conflict resolution. 

This role includes On-Call expectations

Job Requirements:

Bachelor's Degree in Nursing 
New hires must obtain BSN within 5 years of hire
Registered Nurse
Strong oral and written communication skills 
Customer service skills 
Ability to work with physicians and other professional colleagues 
Ability to collect data, generate reports, and provide analysis 
Skilled in computer programs and EMR
Membership in related professional organization preferred 
3-4 years experience Clinical in Nursing Labor and Delivery Nursing 
Experience in care coordination for inpatient and outpatient setting
1-2 years experience Supervisor/Lead Management Scheduling and computer experience

Job Responsibilities:

Manages NST RN's and outpatient schedulers at both GSH and BN. Assists with annual budget development. Maintains schedule to achieve budgeted productivity. Provides education and operational oversight to the outpatient schedulers to assure consistent w
Triages and coordinates the scheduling of high risk testing with Central Scheduling, perinatal units, ER and consulting physicians ensuring patients are scheduled and prioritized based on the individual's clinical needs.
Daily prepares the problem list for the MD covering the perinatal department. Coordinates scheduling for consults and follow-up for scans and procedures. Demonstrates effective communication with patients, providers and unit staff to assess and priorti
Serves as the liason to Cental Scheduling for appropirate scehduling and prioritization based on the guidelines developed by the maternal fetal medical physician leader. Works collaboratively with Central Scheduling to explore ways to improve the schedu
Utilizes performance improvement techniques to implement changes that result in improved patient care and office operations.
Customer Service: Communicates effectively with physician groups, staff members and patients. Anticipates customer needs and provides information necessary for scheduled procedure time. Follows through with issues/conflicts with schedule -i.e.. communicat

Other Job-Related Information:

Direct Report FTEs = 3-9
The TriHealth Nursing Vision, Mission, and Philosophy speak to professional development, collaboration, and our nursing culture. To achieve excellence in nursing care, TriHealth encourages: pursuit of improved knowledge through continuing education classes, formal education leading to advanced degrees, and the attainment of specialty certification; nurse membership in local, regional, and national nursing organizations related to the appropriate nurse specialty; involvement in activities that better the health of our community; nursing research activities and use of evidence-based practice; all nurses to foster, support, and personally model collaborative relationships amongst nurses, physicians, and other caregivers for the betterment of patient care.

Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Consistently
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Occasionally
Reading - Consistently
Sitting - Consistently
Standing - Frequently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently