Sustainment Lead

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Position Summary
The Technology Lead – Security Systems is responsible for the stability, optimization, and lifecycle management of security technologies across global operations. This role provides hands-on technical leadership and troubleshooting, drives standards and best practices, and partners closely with cross-functional teams to ensure secure, compliant, and highly available physical security systems. The role will also partner with Business Continuity Planning (BCP) and Environmental Health & Safety (EHS) to ensure security technologies effectively support resilience, life safety, and emergency response.

Key Responsibilities

• Provide technical ownership for core security systems (e.g., access control, badging, video, visitor management) across multiple sites and projects, from design input through implementation and ongoing support.
• Serve as an escalation point for complex technical issues, performing advanced troubleshooting to restore services quickly and minimize operational impact.
• Drive configuration standards, hardening guidelines, and lifecycle roadmaps for security platforms, ensuring consistency, reliability, and security across the environment.
• Collaborate with Security, IT, Network, Facilities, BCP, EHS, and regional teams to design, integrate, and maintain security technologies that meet technical, safety, and business requirements.
• Engage early in project planning and design reviews to define technical requirements, interface points, and infrastructure needs for new sites, renovations, and technology deployments.
• Partner with vendors and integrators on solution design, implementation quality, patching, and long-term support, holding them accountable to performance and uptime expectations.
• Support global badge/access control and related security operations, including onboarding/offboarding workflows, entitlement changes, and system configuration updates.
• Work with BCP to ensure security systems support continuity and resilience plans (e.g., failover, redundancy, and recovery procedures for critical security platforms).
• Partner with EHS to align security technologies with life safety requirements, emergency procedures, and incident response (e.g., muster reporting, emergency door behavior, alarm integrations).
• Monitor system health and performance, leveraging dashboards, alerts, and logs to proactively identify issues and drive remediation before they impact end users.
• Contribute to and help enforce technical standards, runbooks, and operating procedures for security systems, ensuring they are current, practical, and adopted by supporting teams.
• Maintain accurate documentation for system architecture, integrations, configurations, and support processes to enable efficient operations and knowledge sharing.
• Identify opportunities to improve reliability, automate manual tasks, reduce technical debt, and enhance the overall user experience of security technologies.

Qualifications

Qualifications

• Bachelor’s degree in Information Technology, Engineering, Security Technology, or a related field, or equivalent practical experience.
• Demonstrated experience implementing, supporting, and sustaining physical security technologies (e.g., PACS, video management, visitor management) in a complex, multi-site, or global environment.
• Strong technical troubleshooting skills across applications, servers, networks, and endpoints, with a track record of resolving complex system issues.
• Hands-on experience with access control and badging systems and/or other enterprise security platforms and integrations (e.g., SSO, HRIS, directory services, APIs).
• Experience collaborating with Business Continu