Senior Quality Control Specialist

Description

Primary Location: Remote / Various Locations in Florida

Clearance: Level II Background/Public Trust

Must be a US Citizen

Ability to work remotely: Must have reliable Internet and phone (land line or cellular) for on-call and scheduled access weekdays, weeknights, weekends, and holidays. Must be willing to deploy within 36-hours of assignment to locations across the state of Florida.

*Contingent Upon Contract Award

Obsidian Solutions Group (OSG) is seeking a Senior Quality Control (QC) Specialist to join the Team! As a member of OSG’s project leadership team, the Senior QC Specialist reports directly to OSG’s corporate Program Manager.

The Senior QC Specialist will have a strong background in quality assurance and data analysis, specifically within the translation and interpretation industry, and will be responsible for ensuring the highest standards of accuracy and quality are maintained throughout the project lifecycle. The ideal candidate will possess advanced evaluation and auditing skills, a strong background in ISO 9001:2015/CMMI for Services and have a familiarity with law enforcement protocols and Title III regulations governing intercepted and collected information. 

In support of Obsidian’s Title III services contract, the Senior QC Specialist will perform the following activities and possess the relevant qualifications, skills, and competencies listed herein.

Specific Responsibilities

• Quality Assurance: Conduct thorough reviews of translated and interpreted materials to ensure accuracy, consistency, and cultural appropriateness. Review data analyses to validate the methods, accuracy, and conclusions or recommendations of on-site or remote data analysts.
• Standards Compliance: Ensure all deliverables meet the contractual requirements and industry standards.
• Process Improvement: Develop and implement quality control processes and procedures to enhance efficiency and accuracy.
• Team Coordination: Work closely with translators, interpreters, data analysts, and site supervisors to provide feedback and guidance on quality issues.
• Training & Development: Conduct training sessions for team members on quality standards and best practices.
• Reporting: Prepare detailed quality control reports and maintain documentation of quality assurance activities.
• Client Interaction: Liaise with clients to understand their quality expectations and address any concerns or feedback.

Requirements

• Experience: 7+ years of experience in quality assurance / quality control / Capability Maturity Model Integration (CMMI) for Services
• Certified in quality management
• 3+ years in a leadership role in quality 
• Experience working with linguists and language support programs
• Credentials: Quality Management (e.g., ISO 8000/9001, ATA)

Skills and Competencies

• Experience assuring quality of language and translation work.
• Strong attention to detail and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in using quality control tools and software.

Physical Requirements and Work Environment

• Home office and traditional office settings

Travel

• Occasional requirement to travel within 48-hours’ notice of project assignment.
• Travel within Florida by air or car as required by the contract.

Company Description

Obsidian Solutions Group LLC (OSG) is a fast-growing professional services firm based in Fredericksburg, VA. We create value for our customers by delivering technology-enabled & mission-oriented technical solutions that solve complex problems, protecting people, information, and assets. Our core capabilities are in providing Enterprise IT, Intelligence Analysis, Production & Development and Knowledge-Based Professional Services Solutions that enable the customer’s mission. Obsidian Solutions Group LLC is a veteran-owned small business.

A career at Obsidian Solutions Group means you are able to put your expertise, credentials, and talents to great use working with customers in the DOD and Intelligence Community, while enjoying the excitement of working in a fast-growing organization committed to making a difference for our customers and in our community. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. Obsidian Solutions Group is small enough to offer a family atmosphere yet large enough to