Account Coordinator

Here at Crisp, we value the strength in teamwork, and strongly believe that it’s the key to Crisp’s success. By bringing together bright, motivated creators, wherever they live and work, we are leveraging humanity’s diversity of experience and background in order to understand the challenges facing our food supply, and solve them together. Come join us, and help build the type of business you’d like to be a part of.

Crisp is searching for a talented Account Coordinator to join our growing team. In this role, you will work with multiple teams across functions to support and manage the health of key accounts. This includes building relationships with external and internal stakeholders to ensure customer satisfaction. You’ll focus on understanding customers’ goals and pain points and supporting the team in demonstrating how Crisp helps achieve and solve for them. You’ll become an expert in your customers’ businesses, industry, competitors, and more in order to make the connection between their needs and our company’s ability to help. Account Coordinators support our Account Managers and Directors to ensure that we deliver high-quality service to our customers. To succeed in this role, you should be highly organized and able to perform multiple tasks for different teams and customers at the same time. Our ideal candidate is able to both support daily account activities and brainstorm innovative ideas to improve and grow our customer relationships. 

 As an Account Coordinator, you will:

• Partner with Account Managers and Account Directors to best serve our customers
• Provide timely responses to customer requests
• Partner with internal stakeholders to drive forward cross-functional projects that will improve our customers’ experience and company success metrics
• Embrace our company principles through inclusive, authentically-kind, and empathetic interactions with our team and our customers
• Assist with developing customer-facing materials, like monthly or quarterly business review decks, strategy overviews, opportunities for continued account growth, and other reports
• Maintain customer portals, ensure all of Crisp’s information is relevant and accurate
• Partner with the accounting team to ensure all invoices are executed accurately and on-time
• Assist in identifying business opportunities with existing customers
• Maintain broad knowledge of customer accounts regarding their goals, competitors, and market trends
• Assist Account Managers and Account Directors in coordinating day-to-day account activities

What we are looking for in a candidate:

• You embrace our company principles: make the first move, make better decisions, be furiously curious, commit and deliver, have empathy, invent solutions, be authentic
• 2–3 years of experience in Account Management, Customer Success, Customer Support, Business Development, or similar client-facing support role
• Strong verbal and written communication skills 
• Interest in diving into the data, willingness to learn tools like Tableau to help translate data into insights 
• Fast learner who adapts quickly to challenging business landscapes
• Bias towards action, proactive attitude with a passion for customer satisfaction
• Passion for solving business challenges with technology and for being a part of a fast-growing startup
• You have a bachelor's degree or equivalent professional experience

Signs of a great candidate for Crisp:

• Collaborative. You know that your colleagues’ perspectives will make our customers successful. Similarly, you use your strengths to help us grow together. You propose ways for us to be more engaged and successful with our customers.
• Customer focused. Our customers are at the forefront of your day.  You prioritize our customers’ voice to ensure their needs are met. 
• Ambitious, curious, and resourceful. You are innately curious, and you aren’t afraid to work hard. You are self driven, you take direction well but are able to be creative to find results on your own when asked.