Project Manager – Patterson Flynn – NYC

F. Schumacher & Co. is a fast-growing and innovative interior design company. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. We are driven by a shared belief that design transforms life. It challenges convention. It brings a unique point of view into the world. It sets trends. And it leaves a mark. F. Schumacher & Co., also known as FSCO, is the parent company of many brands within our portfolio. This role is part of our floorcovering brand, Patterson Flynn.

Patterson Flynn, the rug and carpet atelier, is the ultimate destination for beautiful products with irrefutable style, premium decorator staples that are the best of their kind, and unparalleled service that is accountable and unconditional.

Our floorcovering brand Patterson Flynn is seeking a highly motivated, professional, design savvy Project Manager for our New York City trade - only showroom.

YOU WILL:

• Provide support for a team of sales people
• Enter information provided by sales people into our internal ordering system
• Understand the scope of the final sale – open ends, fabricated rug, wall to wall installations, etc.
• Manage and verify shipping information, mid-ship, deposit, and a full description for the client
• Process various custom orders with increased complexity
• Place orders with the mills directly
• Monitor all open orders for the assigned sales representative
• Track open orders to provide ETA for installation and delivery
• Negotiate and track with freight companies on the shipping of carpet orders
• Ensure all charges are accurate on sales orders and invoices
• Deliver the best possible customer service while enhancing the Patterson Flynn mission to offer the highest quality product and service standards in the luxury market
• Consistently seek to expand your working knowledge of interior design and current PFM collections
• Sales – processed daily
• Invoices – processed daily
• Daily upkeep of order statues
• Open order reports – reviewed by Project Management at least quarterly
• Ensuring claims for product and freight are filed when necessary
• Timeliness and responsiveness of team communication with Account Managers

YOU HAVE/ARE:                                                       

• Demonstrated passion for excellence in providing the best customer experience
• Excellent communication and interpersonal skills
• High level of ownership, accountability and initiative
• Knowledgeable and enthusiastic about the luxury interior design industry
• Proficiency in MS Office (including Excel, Outlook and Word)
• Ability to handle multiple tasks and change direction based on business needs
• Extremely detail oriented with strong organizational skills
• Ability to evaluate and resolve discrepancies on pricing issues
• A team player, cooperative and supportive
• Able to work well with others in a fast-paced environment
• Excellent work ethic and professionalism
• Carpet industry experience (preferred)
• Minimum of 2 years’ experience in a customer service capacity              

ABOUT FSCO:

F. Schumacher & Co is a 131-year‐old interior design company that creates and distributes fabric, wallcovering and furniture to skilled businesses around the world. Our family‐owned company is synonymous with style, taste and innovation. Our collections are comprehensive, with an extraordinary range united by respect for classicism, an eye for the cutting edge, and an unparalleled level of quality.

But don’t be fooled! While we celebrate our storied heritage, we operate like a 131-year‐old startup. Our talented team is innovative and dynamic, and our culture is progressive and fun. In order continue our success; we are always looking for talented people that fit.

• Culture: In our company, you’re judged by your ideas and results, not by your experience or title.  So, we encourage you to be thoughtful, casual, and to speak your mind.
• Development: We strive every day to develop you and your colleagues for what we believe is a challenging and supportive business environment.
• Teamwork: We believe that success and efficiency can only be a product of collaboration.  At FSCO, working together is the rule, not the exception.
• Innovation: We have achieved success and longevity through innovation.  And we encourage experimentation and rule breaking.  Mistakes?  Those are things we embrace, talk about and learn from.
• Life balance: Focused, productive time is more important than long hours. We believe in having enough time to