Team Leader, Quality Control

Medavie is a national health solutions partner that integrates benefits management, health management and health care delivery. Together, with our team of more than 7,700 professionals, we are committed to improving the wellbeing of Canadians.

As a not-for-profit organization, Medavie oversees Medavie Blue Cross, a premier all-in-one benefits carrier and public health program administrator, and Medavie Health Services, a national primary health care solutions organization and the largest contracted provider of emergency management services in Canada.

We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers and an Imagine Canada Caring Company.

We don’t have shareholders. Instead, we proudly invest in communities to help address some of Canada’s most pressing health care challenges.

 

Job Title: Team Leader, Quality Control Department: Competition: 86563 Internal/External: Both Employment Type: Full Time Permanent Location: Remote, Office or Hybrid: NS/NB/PE/NL/ON Salary: Competitive Compensation Reports To: Manager, Support Services Apply By:  December 17, 2023

                             

 

Your every day with us:

As the Team Leader, Quality Control, you will be responsible for leading, developing and supporting a multidisciplinary team of professional Quality Control Analysts and Quality Assurance Specialists who champion continuous process improvement initiatives through quality at source practices and establish quality controls and standards. They support and lead initiatives such as calibration working with Operations SMEs (subject matter experts), the monthly SDI (Service Delivery Index) report, ad hoc performance quality controls, defect trending and internal & external audits.

 

You will also:

• Provide leadership and direction in the day-to-day operation of the team.
• Analyze individual and team performance.
• Provide timely and accurate reporting to management team, perform trend analysis, and anticipate volume fluctuations and impact to service levels.
• Provide analysis and thought leadership around cost optimization, ensuring expenses are controlled for the department.
• Responsible for hiring process of new employees.
• Able to manage remotely a team.
• Work collaboratively with the operations and other support services teams to achieve corporate and operational targets.
• Develop relationships and communications with partners through a client experience-based approach.
• Represent the team at meetings where appropriate and build/maintain relationships within department as well as other business units within the company.
• Build and maintain critical relationships with Medavie Blue Cross colleagues and customers.    
• Manage escalated issues by ensuring timely and appropriate follow-up and resolution.    
• Foster employee engagement by motivating your team and creating a healthy and positive work environment. 
• Support the career development and learning opportunities of team members.        
• Analyze and make recommendations and implementing process improvements.
• Identify process improvement opportunities to ensure attainment of key performance metrics.
• Collaborate with other team leaders to ensure consistent business practices and processes.

 
What you need to succeed:

• You are a leader – People value your principles and expertise.
• You are a good communicator – you are a clear, concise and friendly but know how to communicate to different audiences such as team members, peers, senior management and internal stakeholders.
• You have earned a post-secondary diploma or degree and/or relevant working experience in business, technology or engineering.
• You are a problem-solving master, you understand client needs and learn quickly how to get the best results.
• You are a change champion.
• You are detailed oriented person, you like the little details with the big picture in mind.
• You have been successful in roles that involve either detailed analysis, quality assurance or systems management.
• This role could be a good fit for a curious individual with an analytical / mathematical mind from manufacturing, IT, service industry who wants to improve the lives of employees and members.
• Bilingualism ( English & French) is a strong asset for this role.

 
 

We are an Equal Opportunity Employer. 
 
Medavie strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.