Associate, HR Operations

Notes to applicants:

• Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach: We are together on our campuses Tuesdays, Wednesdays, and Thursdays and have the choice to work in the office or remotely, depending on what is best for that work day, on Mondays and Fridays. This approach maximizes in-person collaboration and interaction while simultaneously providing flexibility and applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role.

• Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from a computer.

• Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply.

• If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, such accommodation is available upon request.

Job Description:

Dimensional’s Human Resources department drives organizational success by recruiting and cultivating a high-performing, highly engaged workforce. HR serves as a strategic commercial partner across all departments to drive business results. By attracting a broad array of diverse talent with a commitment to excellence and by establishing an environment where people can lern and grow, HR supports Dimensional’s mission and values. 

The HR Infrastructure team provides systems that enable us to design strategic workflows, processes, governance and data that powers HR. Within HR Infrastructure, the HR Operations team manages HR’s centralized support system, administers various phases of the employee life cycle (background checks, job changes, etc.), and resolves issues related to data, programs, policies, and procedures for employees. Reporting to the HR Operations Manager, the HR Operations Associate will provide support to colleagues by answering questions, troubleshooting general technical issues, and collaborating on a variety of projects and initiatives across the HR department. 

Responsibilities: 

• Provide first level day-to-day HR support to Dimensional’s global employees by responding to questions in a professional, urgent, and confidential manner. Consistently demonstrating strong customer service ensuring a positive employee experience. 

• Monitor and action ad-hoc tier 1-2 HR inquiries in our HR case management platform (Workday). Resolve or redirect inquiries to other HR specialist teams as appropriate. 

• Support the recruitment/hiring process by administering the background check process and ensuring an accurate new hire process. 

• Lead in-person and virtual new talent orientation for US employees. 

• Support annual and reoccurring projects for global HR Leaders across compensation, talent, benefits, and other specialty areas within the department. 

• Partner with HR Operations and Infrastructure team to regularly review key HR processes to identify areas of opportunities and streamline existing HR business processes across the global department. 

• Create and maintain detailed process documentation to ensure smooth and consistent operations across the global HR team. 

• Conduct ad hoc audits and reports to ensure HR compliance. 

Requirements: 

• Bachelor’s degree is required. Additional education or training in Human Resource Management is preferred. 

• At least 3 years of prior experience in an HR function. 

• Outstanding customer service and passion for a positive employee experience. 

• High integrity, sound judgment, and discretion regarding the handling of confidential information. 

• Excellent oral and written communication, and interpersonal skills. 

• Clear and conceptual thinker, organized, detail-oriented, with a technical, problem-solving, and analytical mindset. 

• Able to handle multiple priorities simultaneously and meet deadlines. 

• Experience with HR databases, Workday (or other HRIS) and an HR ticketing system is preferred. 

• Experience conducting background checks is preferred. 

#LI-Hybrid