Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

The Opportunity

The Program Manager owns the end-to-end delivery and execution of the onsite and in-the-wild data collection client programs, overseeing financial performance, client engagement, and cross-functional execution from pre-sales through delivery. This role is business-minded and delivery-focused: it requires deep operational excellence, client satisfaction, and strategic execution in a fast-moving, high-stakes environment where quality, throughput, and safety all matter simultaneously.

Location & Flexibility

Our ideal candidate will work remotely out of California. This role has required and regular travel to program facilities and field data collection sites.

Responsibilities

Program Ownership & Leadership

• Own overall program performance, including financial health (forecasting, P&L, invoicing), delivery success, and client satisfaction.

• Serve as the primary point of contact and escalation point for operational and client challenges, leading regular client syncs and on-site or virtual business reviews (weekly/quarterly).

• Drive consistent reporting through weekly status updates, dashboards, and progress reviews to internal leadership and client stakeholders.

• Lead and develop project teams with direct people management responsibility, monitoring performance metrics and productivity across teams and addressing gaps through coaching and development.

• Collaborate with Legal and Liability to ensure onsite and in-the-wild collection activities meet compliance, safety, and insurance standards.

• Work with Talent Acquisition to define hiring strategy and job profiles for collectors, including hybrid full-time, part-time (FTC/PTC), and crowd-based staffing models.

Operational Strategy & Execution

• Guide execution strategy across staffing, vendor engagement, equipment, and day-to-day operationsEvaluate and deploy the right mix of staffing models — full-time collectors, part-time collectors, and crowd-based resourcing — to match program scale, coverage needs, and cost targets.

• Lead Project Managers to ensure timelines, budgets, and milestones are met across both facility-based and field collection workstreams.

• Support facility sourcing, setup, and readiness for onsite data collection, and own logistics for in-the-wild collection sites.

• Oversee procurement strategy for equipment and staffing to match approved program scope.

• Support the launch of new workstreams and oversee integration of third-party contributions into the overall delivery model.

• Proactively identify and mitigate delivery risks, recommending interventions or contingency plans to close gaps or resolve quality and yield issues before they affect the client.

Cross-Functional Collaboration

• Align Operations, Talent Acquisition, Legal, Finance, Quality, and vendors around a single delivery plan.

• Partner closely with the client — translating their requirements on approach, calibration, and equipment into staffing plans, timelines, and budgets, and ensuring field execution reflects the agreed technical standard.

• Ensure alignment between execution and financial expectations, and drive clear communication across stakeholders for accountability.

• Contribute to strategic planning with the client account and broader lea