HR Service Center Associate II

Company Description

Experian is the leading global information services company. We help businesses provide great customer experiences by managing and analyzing data that will help them solve problems, drive better decisions and outcomes, and prevent fraud. We help millions of people better manage and improve their financial lives – gain access to credit, save money, and protect their identity.

About us, but we’ll be brief

Experian is unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Job Description

We’re looking for a HR Service Center Associate II to join our North America HR Operations Team.  This is an exciting opportunity to be part of a dynamic and highly service-oriented organization to create great experiences for our employees!

What you'll be doing

HR Service Center Responsibilities

• Ability to learn fast and understand employee policies, procedures, and programs as the grow and evolve
• Respond to employee e-mails accurately and in a professional and timely manner
• Assist employees with troubleshooting and resolution across various process/systems in HR
• Responsible for onboarding activities for US new hires
• Present and coordinate activities for new hire orientation and local office events  
• Responsible for entering and maintaining employee data records in Oracle
• Monitor electronic data transfers and data quality assurance audits, with research and thorough understanding
• Handle local mail and participate in the migration of paper employee files to online files
• Escalate complex issues concisely and with sound judgment used in recommendation for resolution
• Performs and multi-tasks various duties and special project assignments
• Carries out all responsibilities in accordance with professionalism and Experian policies, procedures, and applicable laws

Qualifications

• Related Bachelor’s degree and/or HR certificate program preferred
• At least 2 years of office related experience, preferably in Human Resources
• Understands HR concepts
• Strong oral and written communication and the ability to interact with all levels in the organization
• Advanced skills with Microsoft Office, including Outlook, Excel, Teams, SharePoint and Word
• High level of motivation, self-initiative and sense of urgency coupled with a strong customer service orientation
• Desire to take ownership with high attention to detail and accuracy is critical
• Must have superior organizational skills, be slightly obsessive about following through on tasks and be able to prioritize a heavy workload for optimum efficiency
• Experience with Oracle a plus
• Innovative, naturally curious, resourceful and constantly looking for ways to improve processes
• Understanding of data integrity and audit requirements
• Ability to maintain strict confidentiality and discretion 

Additional Information

Perks

• Flexible future of work arrangements. Most employees are currently working remotely.
• Three weeks of vacation to start, five sick days and two volunteer days (plus eleven paid holidays)
• Competitive pay and comprehensive benefits package, with a competitive bonus

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above.  Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education.  This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform liv