Partner Program Operations Manager

About mParticle:

mParticle is the leading independent customer data platform.  We are focused on the infrastructure layer of a Company’s growth stack.  Developers, engineers, product managers and marketers choose mParticle to simplify the flow of customer data between systems and applications, breaking down data silos and improving customer experiences.  We work with big players and small, fueling the customer success of brands like Starbucks, NBC Universal, Spotify and Airbnb. We’re growing fast and offer smart, talented individuals an opportunity to be high impact players as we scale and achieve our vision for being the world leader in this space. We care deeply about culture and our people, creating a place where you can do your best work and love doing it!

Recognized as one of Crain’s 100 Best Places to Work in New York City and one of Wealthfront Career Launching companies of 2021!

mParticle is looking for a motivated and driven Partner Program Operations Manager to join our Operations Team. As a Partner Program Operations Manager you own the management and operationalization of the mParticle Pathways Partner Program. 

What you’ll do

• Interlock with our partner team to provide general support and run the business initiatives
• Serve as the single point of contact for Partnerships Team requests cross-functionally
• Build strong and diverse relationships across the organization to help move initiatives and ideas forward
• Focus on operational excellence, partner program and enablement to build and drive a successful partner ecosystem. 

Operations: 

• Support the general opportunity registration process flow - from partner portal submission to the SFDC lead stage to the SFDC opportunity stage
• Manage the creation, maintenance, and management of documentation, including process instructions, policies, standard operating procedures, and training documents
• Ensure accurate reporting and data integrity across relevant Partner metrics (OKRs, Partner Performance, Portal, Partner Marketing, Pipeline, etc.)
• Operationalize improvements to partner program, and engaging with our partners to implement new operational policies and processes
• Own and manage all partner tools (crossbeam, reveal, partner portal, etc). 

Partner Program

• Gather market intelligence and analyze competitor programs to create a competitive programs to engage our partners and provides recommendations for enhancements, improvements, or changes
• Support in the overall metrics for channel development program components, sets measurement cadence, and provides recommendations for enhancements, improvements, or changes

Partner Enablement 

• Help design and execute Partner Enablement activities or training focused on up-skilling Partners
• Help design, implement, and deliver training in a variety of formats including virtually and video to create an engaging learning experience
• Manage internal enablement for sales team on partner-related topics

We’d love to hear from you if you

• 3+ years in partner program or partner operations management/development/strategy 
• Proven understanding of partner sales processes, systems, tools
• Experience designing and developing partner go to market & operational programs
• Proven track record in creating, executing, and measuring successful partner programs 
• Strong analytical, interpersonal, and communication (written and verbal) skills
• Excellent project management skills to manage multiple initiatives  and stakeholders simultaneously.
• Self-Motivated and ability to work in a fast-paced global organization environment
• Experience with CRM/BI tools (i.e., Salesforce) and Automation (i.e., Impartner), Crossbeam/Reveal, Excel and Power BI.
• A willingness and desire to be creative and experiment, make mistakes and learn.