Technical Service Manager

About Verdant Specialty Solutions

Verdant Specialty Solutions is a global specialty chemical company. Its customers include world-leading personal care and home care brands, energy solutions providers, and industrial companies. Verdant’s vision is to be the go-to provider of batch specialty surfactant-based chemistry for applications in the consumer and industrial markets. Based in Houston, the company has nine locations in the US and Europe. Verdant’s international team of 280 employees are committed to safety, quality, and supply reliability.

Why Join Verdant?

Opportunities for growth Verdant is a fast-growing company that has the spirit of a small business. The company was formed in May 2021, so every employee plays an important role in culture and performance. It offers a dynamic ‘start up’ atmosphere with opportunities for professional growth.

Committed to safety Despite having the spirit of a small business, Verdant rivals against larger companies in its commitment to safety. Verdant prides itself on industry-leading environmental, safety, health, and quality standards. At Verdant, there is no priority higher than safety.

Position Summary

Reporting to the Chief Commercial Officer, the Technical Service Manager will be responsible for managing the technical service function and laboratory. The Technical Service Manager will have a strong customer focus and will actively support the Sales team in acquiring and delivering customer projects, through customer interaction and the promotion of existing and new products. Join our journey and be a part of creating something great!

In this role, The Technical Service Manager will be responsible for Sales and Customer support, Product Development and Project delivery. The candidate must have a Hunter style growth mentality with a desire to drive business development and support the delivery of annual/quarter financial targets for the business. Needs to be able to drive innovation and facilitate product launches while collaborating effectively with the broader team. This role is based on our Halifax, UK site, and will involve travel as required.

Job Overview and Responsibilities

The successful candidate would operate as part of the Commercial and Business Development team. The role would support existing activities in Home & Personal Care & Industrial markets, and continue to develop into other adjacent market segments.

• Manage all operations consistent with safe operating procedures and environmental compliance.
• Contribute to the overall Business Objectives by maximizing Technical Service and R&D efforts, bringing value added products to market and acquiring & delivering customer projects efficiently and on time.
• Manage the Technical Service function to complement the Business’s profit objectives by optimizing technical resource through active project management, by the transfer of technical knowledge and know how between group companies, by completion of technical projects and technical service requests on time and in full, by the development of value added products .
• Provide an effective technical service function; support customers and the sales force through active presentation of products, developments and technology; develop effective sales tools.
• Actively engage in laboratory work as required to support the laboratory team
• Deliver product development projects; identify and develop existing technology into new markets; introduce new products into existing markets; develop a strategy to optimize the company’s strengths in multi-purpose batch manufacturing.
• Intellectual Property: Contribute to the development of the group IP strategy; develop patentable products and applications to protect company’s technology, knowledge base and business; support exploration of licensing opportunities from third parties.
• Ensure an effective technical staffing structure and development program is in place in line with the needs of the business by providing the optimum number, structure and types of jobs through the recruitment, selection, development, and motivation of the team
• Image: Maintain and improve the company’s goal as a dynamic, profitable, professionally managed and socially responsible business. Develop the company’s image and raise the company’s profile by participating in industry forums and events.
• As needed support Process Teams to effectively resolve technical issues and to ensure successful scale up and transfer of products from development to production
• Manages staff. Ensures personnel are resourced and trained to successfully perform Technical Service