Customer Success Manager

We're on a mission to help every company hit their numbers.

The world has evolved, but business planning has not. Most Finance teams still manage their planning and analysis in spreadsheets, yet the ones who replace them end up going back over 80% of the time. Cube is the first spreadsheet-native FP&A platform to deliver faster planning and performance without changing how teams work.  Cube’s powerful engine connects into existing spreadsheets and source systems, delivering all of the benefits of enterprise-level FP&A with none of the headaches.

To date, Cube has raised over $45M of venture capital from top tier investors such as Battery Ventures and Mayfield. Together, we’re building a culture that challenges and celebrates everyone with a path to grow. That’s where you come in! We’re happily headquartered in New York City, but are foremost a remote-first company. This means we communicate, collaborate, and connect virtually across different time zones. As we enter our next phase of growth, we believe Cubers are the reason we win.

NURTURE STRONG RELATIONSHIPS WITH OUR VALUED CUSTOMERS

ABOUT THE ROLE:

As our next Customer Success Manager, you’ll play a key role in supporting and advising Cube’s customers. You’ll act as a trusted partner to the customer, supporting the successful adoption of Cube and working to ensure your customers realize their FP&A goals. This role would be part of our Customer Success team and would report to the Senior  Manager of Customer Success, Malissa Schiermeyer. 

We’re excited about this role because it uniquely combines expertise in FP&A while flexing those relationship-building and account management skills. You'd have a huge opportunity to help us impact amazing folks in Finance and have a direct hand in improving our product and services.

HOW YOU’LL RAMP:

By Day 30:

• You will have a thorough understanding of Cube’s story, target audience, competitors, and overall business objectives.

• You will carefully study the company’s infrastructure and tools used to close business deals.

• You will have completed ‘Cube 100 & Cube 101’ gaining insights into why Cube exists and the problems we solve.

• You will have built rapport with our internal teams and begun transitioning into daily work.

By Day 60:

• You’ll partner with internal resources to drive additional value and expertise.

• You’ll take ownership of your book of business.

• You’ll use your consultative skills to educate prospective customers on the value of Cube.

• You’re establishing strong relationships with the Professional Services team to ensure customer satisfaction

• You’re skilled at uncovering business initiatives and pain points and aligning them with our solutions across multiple lines of business.

By Day 90:

• You have customer engagement. You’re the go-to person for customer questions regarding strategy, product training, and non-technical support. Measure and support customer health and growth (renewal and expansion)

• You’ve taken responsibility for renewals for customers you’re partnered with

• You’ve proactively analyzed your customer product usage and given advice about how our customers can better engage with Cube 

• You are comfortable contributing to feature adoption through strategic ongoing training with our customers

• You have an understanding of our customers’ processes, goals, and strategies, and the business value that Cube creates by documenting their use cases and ROI

• You’re able to provide continuing education for customers to help them get the most out of Cube

• You’re able to solicit and synthesize customer feedback toward product development ideas

• You’re able to communicate the benefit of Cube's new product releases and add-ons to the customer. 

• You’ve established proficiency on the Cube platform and speak with customers about the most relevant features/functionality for their specific business needs

• You are passionate about helping your customers increase the benefits of Cube and understand the importance of success to the customer and the individual

WHAT YOU’VE ACCOMPLISHED… SO FAR:

• You have a track record of consistently hitting or exceeding quota tied to various metrics such as churn, retention, MRR, ARPU (average revenue per user), and NPS. You can explain how your methodology has led you to success. 

• You've successfully identified a list of referenceable customers and proactively shared this information with marketing, presales, and account executive team