Customer Parts Ordering Specialist-2

Job Title

Customer Parts Ordering Specialist-2

Job Description

Job title:
Parts Order Desk

(Customer Parts Ordering Specialist)

Your role:

· Assist internal and external customers by researching part numbers and processing orders

· Responsible for accurate entry of incoming (phone & email) orders within SLA.

· Clearly communicates with internal and external customers

· Responds positively to situations requiring cooperation, courtesy and tact

· Takes a proactive role in personally owning the customer support experience

· Communicates with customers and other departments to assure commitments are achieved

· Expedites orders as necessary

· Escalates customer satisfaction and part delivery issues appropriately

· Adheres to all documented customer service processes

· Ensures customer orders meet regulatory procedures and guidelines

· Delivers world-class service to our customers.

· Notify customer of situations that could result in a disruption to deliveries and customer service at time of order

· Support the parts mission statement to ensure that the “Right” part is delivered at the “Right” time to the “Right” location

· Check to ensure that appropriate changes were made to resolve customers' problems.

You're the right fit if you:

· Demonstrate knowledge and skill by successfully completing assignments in a timely manner

· Are able to diagnose problems, apply effective solutions and determine follow up actions with minimum direction

· Able to prioritize tasks and responsibilities in a fast paced environment

· Have experience with Microsoft Office and SAP (or similar systems)

· Previous experience within high-speed industrial environment a plus

· Internal Customer Satisfaction (Individual)

· Ensures customer orders meet regulatory procedures and guidelines

· Knowledge of principles and processes for providing customer service

About Philips
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.