Job Title

Implementation Senior Engineer - Distribution

Our team is part of the Enterprise Program Services division, we are looking for a Distribution Implementation Engineer for our Hospitality customer programs. 

As part of this role you will:

• Lead the implementation of Distribution channels for our Hospitality customers: OTA, GDS and PMS, from kick-off until successful hyper care post go-live 

• Execute and customize the implementation distribution roadmap ensuring that all test system and production are setup on time (as per Program milestones) and systems are initialized properly and as per Customer and Distribution partners requirements

• Act as primary entry point for the Customer and Distribution partners to gather all needed details to customize the implementation and as well to provide technical and functional support 

• Act as primary entry point for the program and the implementation lead to provide timely updates on implementation progression, escalate risks

• Work closely with R&D, SOL and Product teams to ensure the implementation roadmap and its customization are taking into account of new customer developments

Common accountabilities

• Has working experience and advanced and specialized technical/functional knowledge on Distribution topics. Understands how own area contributes to the business. Acts as a reference for colleagues with less experience and supports junior team members.​

• Influences decisions related to own activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes and is accountable for own and team commitments.​

• Works independently within plan dictated by manager, with some guidance on most complex situations.

Specific accountabilities

• Analyze customer systems and requirements.

• Identify specific actions necessary to implement Amadeus product.

• Establish and manage the implementation roadmap schedule by following the program dictated milestones.

• Determine and document adaptations to the implementation Distribution roadmap.

• Guarantee that customized setup meet specified requirements.

• Initialize the system (creating and migrating data) according to customer needs.

• Perform the necessary tests on the customized solution before it is delivered to the customer.

• Provide functional support and problem resolution to sales and/or customer functional staff.

• Support project activities during the implementation.

About the ideal candidate

• 4-6 years of related Implementation Management experience

• Knowledge of the Hospitality distribution area.

• Agile and/or SaFe experience is a plus

• Functional experience on large or complex projects, preferably in the hotels domain

• Previous experience in an Implementation, Functional Analysis, Product Analysis, Product Definition,

• Experience in cross-functional processes in defect management and Development Cycle

• Good understanding/experience of large system integration projects and challenges

• Extensive knowledge of Travel technology and industry practices, particularly Hotel-related

• Technical Skills: advanced PC skills, ability to adapt to a wide variety of internal tools & technical environments

• Strong analytical skills

• Ability to understand and analyze complex business processes

• Ability to understand and analyze complex functional/system problems and propose solutions or workarounds

• High attention to detail

• Fluent documentation and reporting skills – both written and verbal

• Ability to work cooperatively with others to achieve team goals.

• Ability to build stable and useful working relationships.

Personal skills

• Multicultural approach ( US and /or Europe culture a plus)

• Accountability and pro-activity

• Autonomy

• Change management and flexibility

• Analytical and conceptual thinking

• Excellent Communication & interpersonal skills (focus on Customer Service, good customer empathy, listening & teaching skills)

• Conflict management skills

• Relationship and team-working (knowledge sharing)

• Ability to co-ordinate cross-functional teams and to conduct 3rd party meetings

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extr