Program Director-Medical Leave of Absence

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

About the Role

As the Program Director, you will oversee a team delivering disability and leave management services. This key role demands effective client engagement and team leadership abilities. Your responsibilities include ensuring top-notch and compliant leave of absence services, promoting excellence and client satisfaction, and nurturing internal colleague engagement.

This role is remote with regular travel to the client office in Jersey City, New Jersey.

Responsibilities

·         Leading and managing all aspects of Short-Term Disability (STD), Family Medical Leave, Company Leaves, and Medical Accommodations.

·         Driving a culture of excellence, resulting in high client satisfaction and internal colleague engagement.

·         Developing and execute innovative operational strategies using data and analytics to measure and improve performance.

·         Overseeing financial and contract management, including negotiations.

·         Ensuring that an effective system of regulatory compliance and internal controls have been maintained.

·         Recruiting, manage and grow and retain a high performing team.

·         Delivering exceptional cross-functional collaboration with key partners across the organization. Partners include: IT, Best Practices, Customer Service, Finance, Compliance, Account Management and Chief Medical Officer.

·         Serving as primary point of contact for the client leadership team and holds a key

Requirements

·         Possess a comprehensive knowledge of disability and leave concepts, products, and claim management practices and principles.

·         Demonstrate leadership experience in business operations including disability claims and ADAAA claims. Additionally, motivate a diverse team, including physicians, and to mentor and inspire colleagues.

·         Display exceptional communication and relationship-building skills.

·         Exemplify a focus on operational excellence, leveraging technology, data, and analytics to drive service efficiency.

·         Implement performance management cycles. This includes establishing performance metrics with clear systems of measures and accountabilities that drive results.

·         Possess a Bachelor’s

·         3+ years in a senior leadership role.

·         7+ years of operations/service delivery experience in absence, disability, or benefits administration.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexibl