Business Technology Platform Customer Success Partner Senior Advisor

Requisition ID: 383815
Work Area: Customer Service and Support
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Additional Locations:
 

ORIGINAL POSTING DATE: November 9, 2023

 

Location: La Crosse, WI 

 

Purpose and Objective:  
SAP America, Inc. seeks a Business Technology Platform Customer Success Partner Senior Advisor at our LaCrosse, WI location to engage with SAP’s customers to drive and accelerate their value realization and ensure business outcomes are met through consumption of purchased solutions and success service entitlements.

 

Expectations and Tasks: 
Responsible for the management, orchestration of resources and execution of activities for a designated set of customer accounts, including post sales account management strategy development, outcome success plan definition and execution (adoption and consumption), account relationship management, issue mitigation, point of escalation for assigned customers, opportunistic expansion of solutions or services through lead generation activities. Drives mutual (customer and SAP) success across the Land, Adopt, Consume & Expand (LACE)cycle. Develop and implement account strategies and consumption plans that drive customer outcomes, and thus, lead to customer renewing their subscriptions/paying maintenance. Build trusted relationships with customers in order to support value-based consumption focused activities. Monitors SLA performance and maintains high level of customer satisfaction. Engage with Global Customer Success Centers to leverage expertise as needed throughout the customer lifecycle. Leverage data and tools to track and manage targeted adoption and consumption activities, including Relationship Assessments and Outcome Success Plans. Act as primary point of escalation for customers account issues. Contribute to library of success plays and best practices to further grow SAPs ability to drive customer success. Identify opportunities with the customer to grow SAP footprint through expansion of licenses or services.

Education and Qualifications/Skills and Competencies: 
Bachelor's degree or foreign equivalent in Computer Science, Information Systems, Engineering or a related field and 6 years of experience in the job offered or a related occupation. Employer will accept a three or four years Bachelor’s degree. The company will also accept a Master’s degree or foreign equivalent in Computer Science, Information Systems, Engineering or a related field and 4 years of experience in the job offered or a related occupation. 

 

Work Experience: 
Experience must involve 4 years in the following:
•    SAP Business Technology Platform;
•    S/4HANA, Suite on HANA, ECC, SuccessFactors, Concur, and Ariba;
•    Cloud deployment models, including IaaS, PaaS, and SaaS;
•    AWS, Azure, or Google Cloud Platform;
•    Multi-stakeholder or multi-account technical account management;
•    Drive case development using design thinking methodology;
•    Enterprise architecture; and
•    Cloud revenue model.

 

Travel: Position requires up to 20% domestic travel to various and unanticipated client sites nationwide. Telecommuting permitted. Position must be located within the continental U.S.

 

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

 

Internal use only: reference code lhrs4262
SAP:SAIL

 

Compensation Range Transparency: The annual base salary range for this position is $103,200 - $175,425. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $142,400 - $242,100. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.  Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

SAP'S DIVERSITY COMMITMENT 
 
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles o