Senior Customer Service Representative

What you’ll need to succeed as a Senior Customer Service Representative at XPO

Minimum qualifications:

• 2 years of experience in customer service
• Experience with Microsoft Office products such as Word, Excel and Outlook

 

Preferred qualifications:

• 1 year of transportation industry experience
• Available to work a variety of shifts, Monday through Friday between 6 am-6 pm
• Knowledge of and familiarity with commonly used concepts, practices, and procedures related to customer care
• Pleasant and professional communication skills and phone etiquette
• Able to identify and help implement continuous improvement opportunities
• Capable of taking on the challenges of providing excellent customer care
• Excellent analytical skills including Microsoft Excel experience (pivot tables, v-lookups) 
• Familiarity with CRM technology such as Salesforce

 

About the Senior Customer Service Representative job

Pay, benefits and more:

• Competitive compensation package 
• Full health insurance benefits available on day one 
• Life and disability insurance 
• Earn up to 13 days of PTO over your first year  
• 10 paid company holidays 
• 401(k) option with company match 
• Education assistance 
• Opportunity to participate in a company incentive plan 

 

What you’ll do on a typical day:

• Serve as primary customer care contact for large strategic and national accounts
• Develop collaborative relationships with the sales executives of assigned accounts
• Understand XPO operations to resolve transactional issues and engage the operational team, as necessary, for assistance on recurring issues that need corrective actions
• Serve as the primary point of contact and build long-term relationships with assigned accounts utilizing phone, email, and other channels of communication
• Take ownership of customer needs and work internally on behalf of the customer
• Make customer-focused decisions using data, processes and creativity
• Meet and exceed performance expectations in defined areas such as customer satisfaction and production goals

 

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

 

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