Assistant Manager, Exception Operations

The Exception Operation Assistant Manager is tasked with monitoring, leading and motivating the staff of the Draft Collections, Exceptions and Research Departments. Ensures that all regulatory requirements related to Exception processing as well as Research are followed.  Assists Exception Operations Manager whenever necessary and manages departments in manager’s absence.

1. Responsible for reviewing monthly benchmark reports for accuracy and trending. Work with manager to ensure resources are directed to the priority areas based on trending activity.
2. Assist with development and conducting staff training and performs cross training as necessary.
3. Work closely with vendors as the point of contact related to open issues.
4. Act as department expert related to Fraud alerts and non-post alerts by remaining up to date with any changes to the tool, monitoring trends related to risk scores and recommend possible changes to management.
5. Maintain and update job aids for the departments as well as review policy and procedures annually for required changes.
6. Serves as back up for the department manager, as needed.
7. Assist with department Business Resiliency function.
8. Work as the point of contact on issues escalated by the teams and follow up with senior management when required.
9. Manage the day-to-day scheduling and job assignments for the Exceptions department.
10. Maintain in-depth understanding of UCC and federal regulatory requirements related to all check processing, check warranties, and ECCHO rules to guide and support staff through daily activities.
11. Assist management in responses to exam and audit request.
12. Assist with daily balancing and work check fraud alerts if needed.
13. Assist Department manager with recruitment of new staff.
14. Provides guidance and direction to direct reports including ensuring a consistent approach for all coaching, counseling, and development of staff.
15. Work closely with the Fraud department staff as needed.
16. Additional duties as required.

• High School diploma, general education degree (GED), or equivalent required.  Bachelor’s degree in business or related field preferred. 
• 3+ years’ Check Exceptions experience
• Experience with Verafin a plus.
• Must have exceptional customer service skills, as well as strong written and interpersonal communication skills and work under pressure.
• Strong analytical and problem-solving skills with demonstrated knowledge of bank practices related to bank accounts.
• Self-starter with the ability to work independently, but also as part of a team.
• Strong organizational skills with attention to detail along with the ability to present finding concisely and in a timely manner.
• Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.

PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.

Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 59 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.

PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.

PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.

To learn more, please visit us online at