Retail Manager

Join JPMorgan Chase in shaping the future of workplace experiences at our iconic new global headquarters. As the Director of Retail and Amenity Strategy, you'll play a pivotal role in creating a vibrant, engaging environment for our employees and visitors. Be part of a team that values innovation, collaboration, and excellence.

 

As The Retail Manager within our Amenity Services team , you will lead the development and execution of the retail and office pantry strategy at JPMorgan Chase's new global headquarters at 270 Park Avenue. This role is pivotal in ensuring the delivery of best-in-class service and innovative solutions across a 60-floor office tower, accommodating 12,000 employees and visitors daily. The director will collaborate closely with vendor partners, amenity services leaders, and corporate teams to enhance the overall employee and visitor experience. Responsibilities include managing the lifecycle of service models, integrating advanced technology solutions, and ensuring compliance with regional policies. The director will also focus on financial performance, risk management, and the continuous improvement of retail and amenity offerings to align with market trends and consumer insights.

Job Responsibilities:

• Develop and manage retail standards and vendor relationships for a 60-floor office tower.
• Lead the strategy and innovation for coffee bars and office markets.
• Collaborate on concept development, menu creation, and technology integration.
• Analyze market trends and consumer insights to refine program strategies.
• Manage financial performance, including budgeting and cost controls.
• Ensure compliance with risk and sanitation guidelines.
• Act as the primary liaison between vendors and internal stakeholders.

Required Qualifications capabilities and skills:

• Bachelor’s degree preferred.
• 10+ years of relevant food service experience.
• Strong client focus and excellent communication skills.
• Business management and analytical skills.
• Experience in vendor team management and multi-unit operations.
• Proficiency in Microsoft Office Suite.

Preferred Qualifications capabilities and skills::

• Experience in a financial institution environment.
• Long-term program strategy development.
• Project management expertise.
• Technology integration experience (e.g., digital tools, mobile ordering).

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans