Southeast Service Center Alterations Workroom Manager

Salary Range $73,000 - $95,000*

Job Description:

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail.

YOU WILL BE:

The Manager, Alterations Workroom is the strategic and operational leader responsible for driving business performance, delivering exceptional client experiences, and developing high-performing teams in alignment with Saks’ brand standards. This leader ensures that all store operations, merchandising, and talent practices contribute to a best-in-class luxury retail environment for a workroom, store or dual stores.

WHAT YOU WILL DO:

• Champion a culture of personalized, white-glove service that reflects Saks’ commitment to luxury and client obsession.

• Inspire the store team to cultivate long-term client relationships through consistent, high-touch engagement and service excellence.

• Ensure all team members are equipped to anticipate client needs and deliver seamless, memorable experiences across channels.

• Partner with Client Development and Marketing teams to activate clienteling strategies, in-store events, and local outreach.

• Oversee daily operations of the central workroom hub, store or multiple stores including scheduling, workflow prioritization, and adherence to SLAs.

• Ensure all alterations meet quality standards through regular audits, training, and customer feedback reviews.

• Partner with logistics and inventory teams to streamline garment flow between stores and the central hub.

• Support hiring, onboarding, and performance management of alterations staff across the region.

• Provide coaching, training, and career development pathways for tailoring professionals.

• Champion a culture of inclusion, belonging, and high performance.

• Monitor KPIs (turnaround time, customer satisfaction, quality issues) and implement continuous improvement initiatives.

• Support implementation of enterprise-wide alterations tools, tech, or process enhancements.

WHAT YOU WILL BRING:

• 8- 10 years of progressive experience in tailoring, alterations, or luxury garment services, with at least 5 years in a senior leadership capacity.

• Strong knowledge of garment construction, tailoring techniques, and luxury apparel standards.

• Proven ability to lead, train, and motivate distributed teams.

• Highly organized, with experience managing workflow in a high-volume environment.

• Excellent communication and relationship-building skills across corporate and field stakeholders.

• Experience launching or scaling centralized service hubs or regional alterations centers is preferred

• Background in luxury or couture fashion design is preferred

• Direct experience managing unionized or highly skilled artisan workforces is preferred

YOUR LIFE AND CAREER AT SAKS GLOBAL:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

• An amazing employee discount

SALARY AND OTHER BENEFITS:

The yearly salary range for this position is between 73,000 to 79,000. Factors which may affect st