Senior Product Manager, OMS

Job Description

 As Senior Product Manager, OMS, you will help us develop customer centric experiences, features, and products that will bring joy to our customers while also building and improving our internal processes.  Leveraging our tools, technology platforms, and Agile methodologies, you will work with cross-functional partners to bring our product enhancements into reality. In addition to leading the execution of our Product Management initiatives, you will partner directly with the Director of Product Management to define, implement, and evolve the Product Management function and team internally. You will get the chance to dig into both immediate critical enhancements as well as long-term strategic initiatives that have a significant impact on the business. Our team is looking for someone who thrives on developing the plan and executing on it and is a skilled collaborator/communicator.

This full-time position reports to the Director of Product Management and is expected to work in a hybrid model, which currently includes Tuesday and Wednesday in Boise, ID office.

What you’ll do:

• Define story maps, author user stories, tasks, and bugs with a customer-centric eye
• Function as product owner, maintaining well‐groomed backlogs and artifacts; actively manage expectations by communicating statuses and timelines
• Lead/participate in Agile ceremonies, and daily Scrums, facilitate backlog grooming, sprint planning, and sprint review discussions, and sprint demos
• Partner with business stakeholders, UX, project management, and our technical team to help build out a multi-year roadmap for ecommerce development.  Research, propose, and use analytics to prioritize features that support user and business needs.  Develop timelines with cross functional teams that account for risks, dependencies and required resources
• Anticipate the impact of functionality changes on business users and account for this in requirements to development.  Partner with the business to update, document, and train on new business processes as needed
• Data analysis using GA, and Power BI to understand user behavior and identify opportunities
• Perform competitive analysis and market research to inform features that support future growth
• Support existing third-party tools (OMS IBM Sterling) and select and onboard new tools to drive business. Evaluate providers against requirements, select the best solution, and manage ongoing vendor relationships
• Be an IBM Sterling platform expert, building a deep understanding of the capabilities of this tool and our implementation.  Plan and participate in the upgrade cycle, understanding the value, risk, and level of effort associated with different versions and leveraging their capabilities
• Support other efforts/initiatives as needed

You’ll be successful if:

• You have a customer-centric mindset and operate with empathy and diplomacy
• You enjoy working collaboratively to drive a better customer experience
• You have experience building teams and processes enabling a more efficient and flexible workplace
• You are comfortable communicating a differing viewpoint to leaders, business owners, and cross-functional partners
• You have an unrelenting desire to understand how things work
• You love to learn about the techniques and technologies that drive great eCommerce operations and fulfillment processes
• You enjoy mapping systems, diagramming flows, and identifying key scenarios
• You enjoy coming up with creative solutions to difficult challenges
• You possess the ability to dive into feature tradeoffs based on engineering constraints one hour, and then eloquently describe the business benefits of those features the next hour

What you bring to the table:

• 8 + years of experience in Product Management for a B2C eCommerce site
• Bachelor’s degree required; Bachelor’s degree in business or engineering/computer science a plus
• Graduate degree or MBA a plus
• Proven history of helping build and evolve teams and processes.
• Ability to coach team members and cross functional business partners in best practices of product management and agile processes
• Experience working with front-end and back-end development teams with an understanding of Headless framework with Microservices based architecture
• Experience writing user stories in support of the Agile development process and prioritizing backlogs and working with cross-functional partners to understand trade-offs
• In-depth understanding of A/B testing and optimization best practices
• Strong interpersonal and communication skills and the ability to work well in a team-oriented environment
• Excellent project-management skills and attention to detail
• Abil