Senior Content Designer

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Evolution Equity Partners, Sequoia Capital, GV and Riverwood Capital.

Senior Content Designer 

Job Summary:

SecurityScorecard is seeking a highly skilled and experienced Senior Content Designer to join our global team. You will play a pivotal role in shaping user experience, and collaborate closely with designers, engineers, product managers, and researchers to craft clear, concise, and human-centered content that helps our customers navigate our cybersecurity platform. The ideal candidate is a strong content practitioner who can communicate complex, technical concepts concisely and with clarity. This role reports to the VP of User Experience.

Responsibilities:

• Write clear, effective content that makes our cybersecurity SaaS products easier to understand and use.
• Work with product teams throughout the entire product lifecycle, and drive the conversation around information architecture, taxonomy, and human-centered language.
• Work closely with counterparts in Product Marketing to build alignment and collaborate on content strategy and key decisions.
• Define content strategies for new and existing products, balancing business goals and user needs.
• Use qualitative and quantitative data to make content decisions and advocate for the user.
• Provide feedback and guidance to other team members across the product org and beyond—helping to enhance the team’s overall knowledge and skill set and awareness around the importance of clear language.
• Maintain and improve the tone of voice and style guides for the product.
• Collaborate with the UX team to ensure content supports and enhances the user experience.
• Own the maintenance of existing content and development of new content for the Knowledge Base.

Basic Qualifications:

• 5+ writing content for SAAS product. 
• Bachelor’s degree in English, Journalism, Human-Computer Interaction, or a related field—or equivalent experience.
• Exceptional writing and editing skills with a deep understanding of how language influences user behavior.
• Ability to understand and discuss technical concepts, manage trade-offs, and work with cross-functional teams.
• Familiarity with design thinking and user experience principles.
• Strong understanding of content's role in design and UX.
• Experience in cybersecurity or working on highly technical products is a plus.

Our Benefits:  

• Competitive salary
• Comprehensive benefits including healthcare, life, disability, and wellbeing benefits
• Tax advantaged accounts including HSAs and FSAs
• New Parent Leave (after six months)
• Unlimited PTO
• Access to learning platform & company professional development events
• Employee Referral Bonus
• 401(k)  
• Company Wide Employee Monthly Wellness Day 
• Additional benefits including employee stock options, tuition reimbursement, EAP, and more

S[CORE]card Values

Solutions Focused: We identify problems then quickly shift to solutions.

Customer Centric: We are obsessed with making our customers happy.

One Scorecard:  We are one team that embraces diversity, fun and collaboration.

Resilient:  We persevere through obstacles.

Embody #SecurityDNA: We practice what we preach.