Community Manager (Pre-Leasing) - Everleigh Castle Pines

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Everleigh Castle Pines is a brand-new luxury community featuring 164 upscale apartment homes designed to deliver an exceptional living experience. We are seeking a dynamic and experienced Lease-Up Community Manager to lead the launch and ongoing success of this Active Adult (55+) community.
In this vital leadership role, you will oversee all on-site operations, team members, and resources to ensure a smooth lease-up and long-term performance. Your focus will be on driving leasing velocity, achieving financial and operational goals, and cultivating a vibrant, resident-centered culture tailored to the lifestyle of our 55+ residents.
The ideal candidate will bring strong operational expertise, a passion for customer service, and a commitment to compliance with Greystar policies and applicable federal, state, and local regulations—including Fair Housing, ADA, and FCRA.
This is a unique opportunity to shape the foundation of a luxury community and make a lasting impact from day one.
The base salary range is $90,000 - $95,000.

JOB DESCRIPTION

• Responds promptly to resident concerns, complaints, questions, and requests, and takes appropriate action to resolve and address issues. Handles escalated resident disputes with empathy and problem-solving.
•  Completes various required accounting, financial, administrative, operational, and other reports, and performs other duties as assigned or as necessary, ensuring accuracy and timeliness.
• Serves as the liaison with ownership, investors, and regional/asset management teams. Leads ownership/partner site visits, providing performance updates, market insights, and suggestions to improve overall performance and financial success of the property. Provides recommendations for long-term asset preservation, revenue growth, and expense control strategies.
• Oversees hiring, onboarding, and training, and manages performance and professional development of team members in accordance with Company policies, values, and business practices. Ensures team members are current on all required trainings and certifications, and any/all performance issues are appropriately and promptly addressed. 
• Oversees the lease enforcement process by making periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease. Enforces community rules and lease policies to maintain a safe and orderly environment. Coordinates with legal counsel for evictions, lease disputes, and compliance matters.
• Conducts interactive Daily Huddles, regular one-on-one coaching/check-ins, and annual reviews. Meets regularly with team members to understand and assist in completion of their required responsibilities and annual goal setting. Keeps them informed of resident situations as necessary. Shares team and community goals and engages them to understand their role in helping the team in accomplishing them.
• Supervises sales activities to achieve the community’s revenue and occupancy goals. Monitors leasing team performance and metrics (closing ratios, lead conversion, traffic sources, and lead management). Conduct community tours as needed and ensure model and vacant units are in good standing and tour ready.
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports. Oversees accounts payable/receivable, invoice approvals, and vendor billing accuracy. Develops and executes strategies to drive NOI (net operating income) through rent growth, ancillary income opportunities, and expense control.
• Conducts regular community inspections and takes appropriate