Field Service Technician

Overview

The Field Service Technician performs moderately complex customer support activities, including installations, routine repairs, and maintenance of chemical injection pumps and accessories used in Oil and Gas production.

Responsibilities

• Perform installations, routine repairs, and maintenance of chemical injection pumps and accessories. 

• Operate and maintain equipment used in the production of Oil and Gas. 

• Monitor and adjust pump systems, control chemical injection rates, and ensure the safe and efficient operation of the production process. 

• Conduct regular inspections, troubleshoot equipment issues, and perform routine maintenance tasks. 

• Collect samples using a Draeger pump to assess the quality of the oilfield fluids. 

• Assemble different parts of manufactured products using hand tools, power tools, machines, and equipment. 

• Inspect materials, components, subassemblies, etc., to ensure they meet accepted quality standards. 

• Install and troubleshoot communication equipment. 

• Read and follow work instructions, work orders, production drawings, and sample assemblies, or receive verbal instructions regarding duties to be performed. 

• Process and submit customer service transactions such as service tickets accurately. 

• Provide accurate and timely information regarding the availability of in-stock items. 

• Answer basic inquiries from customers, providing basic technical product and application support. 

• Work alone and/or under general supervision. 

• Develop good working relationships with customers through frequent and professional written and verbal communication. 

• Communicate professionally and effectively with customers when delivering both good and bad information. 

• Comply with all safety policies and procedures. 

• Work unconventional hours and potentially weekends to provide the required level of service on occasion. 

• Attend work in a predictable and regular manner. 

• Report unsafe acts or conditions to supervision immediately. 

Qualifications

• Vocational/Technical training or certification, or equivalent experience preferred; High School Diploma or GED equivalent required. 

• Must be willing to work overtime, weekends, and holidays when requested. 

• Experience taking water, gas, and oil samples preferred. 

• Familiarity with oilfield chemicals, pumps, water pumps, etc., preferred. 

• Basic knowledge of industrial safety, proper hand and power tool use, and motorized material movement equipment. 

• Proficient in MS Outlook and Excel. 

• Strong interpersonal skills to interact effectively with customers and various levels of management. 

• Basic analytical and problem-solving skills. 

• Must be able to travel away from the shop daily. 

• Speak, read, and write English fluently. 

• Follow all safety policies and company-wide safety requirements. 

• Must meet all conditional job offer requirements, including background, drug, hair follicle, MVR, agility, and fit for duty. 

• Must be able to climb ladders and stairs. 

• Walking, bending, and stooping required. 

• Must be able to wear personal protective equipment, including the use of a respirator. 

• Must be able to respond to visual and audible alarms. 

• Must be able to lift up to 40 lbs.