Director, Sales Support

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions. 

Position Overview: The Director Sales Support plays a critical role in supporting the senior leadership team by managing key projects, facilitating communication, and ensuring the smooth and efficient execution of strategic initiatives. The role serves as a trusted advisor and a liaison between the executive team and the rest of the organization, ensuring alignment and helping to drive operational excellence.

Key Responsibilities:

• Strategic Planning Support:

  • Collaborate with senior leadership to define and prioritize the company's strategic goals and objectives.

  • Provide insights, research, and data to support decision-making processes.

  • Oversee the execution of key strategic projects, ensuring they are aligned with the company’s vision and objectives.

  • Ensure customer service representatives, account executives and operations are aligned on customer expectations, and develop strategies to expectations are met.

• Cross-functional Coordination:

  • Act as the main point of contact between senior executives or departments, ensuring that communication is clear and effective.

  • Coordinate and manage key cross-functional projects, making sure teams are aligned and deadlines are met.

  • Work with Echo sales to ensure onboarding,  daily expectations and continuous improvement initiatives are achieved.

• Project Management:

  • Lead and manage high-priority initiatives, often working with various teams to drive projects from inception to completion.

  • Oversee tracking and reporting of project progress to ensure deadlines, budgets, and quality standards are met.

• Operational Efficiency:

  • Identify opportunities for process improvements across the organization and implement initiatives to improve operational efficiency.

  • Assist with the design and implementation of internal processes to enhance productivity and communication across teams.

• Executive Support:

  • Support the day-to-day operational tasks and act as a trusted advisor for decision-making.

  • Prepare materials for meetings, including briefing notes, reports, and presentations.

Required Qualifications:

• Education:

  • Bachelor's degree required; MBA or equivalent preferred experience

• Experience:

  • Proven experience in a leadership role, such as management consulting, operations, or project management.

  • Experience working closely with executive leadership teams in a fast-paced environment.

  • Strong understanding of business operations and strategic planning.

• Skills:

  • Exceptional communication and interpersonal skills, with the ability to influence and build relationships at all levels of the organization.

  • Strong organizational and project management skills, with the ability to juggle multiple priorities.

  • Analytical mindset with the ability to synthesize complex information and present it clearly.

  • High level of discretion, integrity, and the ability to handl