Manager, Continuous Program Improvement

ABOUT VILLAGEREACH

VillageReach transforms health care delivery to reach everyone, so that each person has the health care needed to thrive. We develop solutions that improve equity and access to primary health care. This includes making sure products are available when and where they are needed and primary health care services are delivered to the most under-reached. Radical collaboration with governments, the private sector and other partners strengthen our ability to scale and sustain these solutions. Our work increases access to quality health care for more than 58 million people in Africa. VillageReach in incorporated in Washington State and has offices in Seattle (USA), Democratic Republic of Congo, Malawi, and Mozambique.

Summary

VillageReach is a complex global non-profit organization, working in three languages (English, French, and Portuguese) that is entering an exciting developmental phase to reach 100 million people in Africa by the end of FY2026. As part of this growth period, VillageReach is creating a new Manager, Continuous Program Improvement position. This position reports to the Director, Global Programs and will work collaboratively across all program teams to better develop tools and systems to build program management capacity across the organization, improve the tools and processes to support quality programming, and lead the change management needed to ensure all of our teams adopt best practices. This is an ideal opportunity for an experienced candidate with proven success working with others to develop, enhance, and implement organization-wide program management improvements that enable VillageReach to achieve its ambitious mission. This position is virtual, unless the candidate is located in one of core countries (Malawi, Mozambique and Democratic Republic of Congo); preference for candidates located in Africa, Europe or the east coast of the United States.

Description

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.

Program Management Process and Tools refinement

• Work with Program Managers and Award Managers to identify key challenges and bottlenecks in the current program management processes and develop creative solutions.
• Work with programmatic and global operations teams to develop improvements in program management processes and tools, including identifying new tools that integrate with VillageReach’s pre-existing practices and organizational systems.
• Conduct ongoing analysis of program management tools and best practices utilization among staff, adjusting processes and tools as needed to increase uptake.

Program Management Implementation and Change Management

• Work with program and global operations teams to plan and implement the rollout of the selected program management tool(s), including developing training materials and conducting trainings for all relevant staff.
• Create, roll out, and conduct training on program management for staff across the organization.
• Plan, develop content for, and co-lead Solution Owner and Program Manager Meetings for ongoing capacity building in program management.

Program Quality Control and Institutionalization of Best Practices:

• Participate in program reviews to assess the impact of the new system on program management efficiency, productivity and program performance. Based on the results, create a plan to adjust the system.
• Execute post-implementation plan and make ongoing recommendations of improvements that increase program management efficiency, productivity and program performance.
• Ensure proper archiving and management of program management processes and frameworks so they are readily accessible by users.
• Engaging with relevant stakeholders, including the Global Operations Team to ensure all program management practices are in line with compliance standards.
• Develop an institutionalization plan to ensure all tools, processes, and best practices become part of the standard way of conducting program management at VillageReach for optimal program impact.

Competencies:

The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

• Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the